Cia-Myischa Sharpe
Alorica
HOGANSVILLE,GA
1
Language
1
Certification
25
years of professional experience
Experienced customer service and data professional with a strong record in active listening, conflict resolution, and accurate CRM documentation. Known for resolving customer issues quickly while maintaining data accuracy and service quality.
Work History
Customer Service Representative
6 Months- Resolved inbound customer inquiries with accurate account information and policy guidance.
- Documented call details in CRM systems to maintain complete customer records.
- Assisted customers with billing questions, payment concerns, and service updates.
- De-escalated difficult interactions using calm communication and active listening.
Licensed Insurance Agent
2 Months- Educated clients on life insurance options, policy features, and coverage needs.
- Conducted needs-based consultations to recommend suitable insurance solutions.
- Processed applications accurately while verifying customer information and documentation.
- Maintained compliance with state regulations, company policies, and licensing requirements.
Master Data Coordinator/EDI Specialist
6 Years- Coordinated master data updates across ERP and quality systems, maintaining record accuracy for downstream teams.
- Validated incoming data, resolved discrepancies, and ensured consistent documentation across cross-functional workflows.
- Streamlined data entry procedures to reduce manual rework and improve processing efficiency.
Global Master Data Manager
16 Years 7 Months- Led master data governance across ERP platforms, ensuring consistent item, customer, and vendor records.
- Standardized data creation and maintenance workflows to improve accuracy and reduce duplicate records.
- Partnered with supply chain, finance, and manufacturing teams to resolve master data discrepancies.
- Directed data quality reviews, identifying exceptions and enforcing corrective actions for compliance.
Education
MBA - Business Management
BBA
Associate of Science
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Call center experience
Computer proficiency
Conflict resolution
Microsoft Excel
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Supervised team of [10] staff members.
Certification
- MCAS - Microsoft Certified Application Specialist
- ACE - Adobe Certified Expert, Photoshop
- Insurance Agaen License
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Alorica
03.2026 - 09.2026Read More
Licensed Insurance Agent
Globe Life And Accident Insurance Company
11.2025 - 01.2026Read More
Master Data Coordinator/EDI Specialist
HELLA
10.2019 - 10.2025Read More
Global Master Data Manager
Milliken
01.2002 - 08.2018Read More
American InterContinental University
MBA from Business Management
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American InterContinental University
BBA
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American InterContinental University
Associate of Science
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