Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Cindy Turner

Lithonia

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Liveops
Lithonia
05.2020 - 04.2025

  • Resolved complaints to satisfy customers and encourage future transactions.
  • ● Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • ● Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • ● Educated customers about product terminology, features and benefits to improve sales and customer satisfaction

Customer Service Representative

Walmart
Lithonia
02.2023 - 01.2025
  • resolving customer issues, handling cash, and maintaining store cleanliness
  • Provided exceptional customer service to ensure customer satisfaction.

Childcare Provider

Cindy’s family daycare
Champaign
09.2012 - 05.2023
  • responsible for the safety, care, and education of children in a supervised setting, such as a daycare center, family childcare home.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.

Education

High School Diploma -

Centennial High School
Champaign, IL
05-1988

Skills

  • Customer service
  • Conflict resolution
  • Product knowledge
  • Order processing
  • Customer relationship management
  • Active listening
  • Team collaboration
  • Time management
  • Communication skills
  • Problem solving
  • Attention to detail
  • Empathy and patience
  • Multitasking and organization
  • Punctuality and reliability
  • Call center experience
  • Inbound and outbound calling
  • Decision-making
  • Microsoft Excel
  • Microsoft outlook

Languages

English
Professional

Certification

  • CPR
  • First Aid
  • Food handler

Timeline

Customer Service Representative

Walmart
02.2023 - 01.2025

Customer Service Representative

Liveops
05.2020 - 04.2025

Childcare Provider

Cindy’s family daycare
09.2012 - 05.2023

High School Diploma -

Centennial High School
Cindy Turner