Johnathan Cox

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Cross-trained and provided backup support for organizational leadership.
• Resolved escalated customer issues in person and over the phone with empathy, fostering loyalty and positive outcomes for both customers and the company
• Closed cash office by reconciling tills, generating end-of-day reports, and securing funds.

Delivered exceptional service in kitchen and front counter roles during peak hours.

Accurately processed orders, bagged food, and operated registers in fast-paced environments.

Provided respectful, timely customer service while lifting and carrying up to 60 lbs.