CLARA J. WOODS
T-Mobile
Augusta
1
Certification
5
years of professional experience
Healthcare professional prepared for role in phlebotomy with practical experience in clinical settings. Known for reliable patient care and proficient sample collection techniques. Collaborative team member focused on achieving accurate results and adapting to dynamic environments. Skilled in venipuncture, patient communication, and adherence to safety standards.
Work History
Phlebotomist Intern
1 Month- Performed venipuncture and capillary collections while following patient identification and specimen labeling protocols.
- Communicated collection steps clearly to patients, reducing anxiety and improving cooperation during draws.
- Verified requisitions, accessioned specimens, and routed samples for timely laboratory processing.
- Prepared collection supplies, maintained clean workstations, and followed infection control procedures.
Customer Account Representative
4 Years 9 Months- Assisted customers with account inquiries, billing issues, taking payments and enhancing overall satisfaction.
- Assisted customers with account inquiries and billing issues, enhancing overall satisfaction.
- Handled escalated complaints professionally, demonstrating diplomacy and empathy.
- Maintained accurate customer records in CRM system to support service delivery.
- Resolved tier 2 technical issues through effective troubleshooting and guidance.
- Collaborated with team members to address customer feedback, contributing to improved satisfaction rates.
- Educated customers on available T-Mobile products and services to enhance understanding.
- Managed difficult situations tactfully, achieving positive resolutions for both customers and the company.
Education
Certified Phlebotomist
High School Diploma
Skills
Venipuncture and blood Specimen collection
patient identification and verification
Specimen processing
Insurance & Patient Payments
Explanation of Benefits
Account Research & Resolution
Medical Terminology
Microsoft office
Customer relationship management
Client Interaction Techniques
Interpersonal Communication
Performance Driven
Remote Work Environment
Certification
- PT - Phlebotomy Technician
- CPR
Timeline
Phlebotomist Intern
Tender Care Training Center
09.2026 - 10.2026Read More
Customer Account Representative
T-Mobile
01.2022 - CurrentRead More
Burke County High School
High School Diploma
Read More
Tender Care Training Center
Certified Phlebotomist
Read More
EDUCATION
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