Dedicated Customer Service Representative skilled in troubleshooting and technical support. Proven ability to resolve customer issues efficiently, fostering positive relationships and enhancing satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ALorica
01.2025 - Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Resolved complaints efficiently while maintaining a positive customer experience.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Assisted customers with inquiries, delivering accurate information to enhance understanding.
Maintained detailed records of customer interactions and transactions, ensuring easy access for future reference.
Customer Support Specialist
SYKES
Remote
03.2023 - 12.2024
Provided prompt, friendly, knowledgeable support for routine questions and service complaints, fostering positive customer relationships.
Resolved product inquiries and service issues to enhance customer satisfaction.
Utilized consultative approach to gather insights on customer service, account, and technical concerns, leading to tailored solutions.
Audited customer account information to identify issues and develop solutions.
Technical Support Representative
Kelly Connect
Remote
09.2020 - 11.2023
Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Provided technical assistance to customers through phone, email and chat support.
Diagnosed customer problems through effective use of troubleshooting tools and techniques to enhance resolution speed.
Troubleshot customer inquiries related to software and hardware issues.
Assisted customers with password resets, account unlocks, and security settings adjustments.
Maintained records of communication transactions and problems to support ongoing service improvements and accountability.
Documented customer interactions in ticketing system to ensure accurate tracking and resolution history.
Analyzed data from customer surveys to identify trends in customer needs and requests.