Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Corkeala Y. Bowens

Atlanta

Summary

Quality-Oriented Business Professional with over 10+ years of diverse experience spanning customer service, healthcare, education, sales, and the financial sector. Recognized for strong organizational and communication skills, along with a proven ability to lead and drive results. Adept at fostering positive client relationships, streamlining processes, and delivering high-quality outcomes in dynamic, fast-paced environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Intake Specialist

Cohere Health
04.2024 - Current
  • Mentored team members and upheld quality standards and procedures to ensure operational excellence.
  • Facilitated training sessions on workflows, processes, and job functions to enhance team performance.
  • Monitored turnaround times (TAT) and managed case workflows to ensure timely resolution and service delivery.
  • Managed patient intake processes, ensuring accurate and thorough data collection and documentation.
  • Ensured compliance with all regulatory requirements while maintaining strict patient confidentiality.

Customer Service Agent II

Synovus Bank
09.2022 - 08.2023
  • Use investigative and analytical skills to resolve consumer disputes in a high volume call center
  • Conduct account activity research and completes customer account maintenance
  • Serves as a point of contact and information resource assisting customers with disputed transactions, online banking login credentials, pending requests, discrepancies, statement issues, check holds, overdrafts, and service charges.

Teacher

Ivy Preparatory Academy for Girls
08.2015 - 02.2020
  • Follows all policies, rules and procedures to which regular teachers are subject and which good teaching practice dictates.
  • Teaches the outlined lesson, maintains as fully as possible the established routines and procedures of the school and classroom to which he/she is assigned.
  • Maintains a professional appearance as an example to students.
  • Takes all necessary and reasonable precautions to protect students, equipment, materials, and facilities.

Customer Service/ Financial Advisor

Wells Fargo Financial Institution
04.2012 - 02.2015
  • Process commercial and noncommercial deposits
  • Identify counterfeit items such as checks, ID’s and currency
  • Facilitate customer service regarding service charges, account histories while complying with disclosure requirements, regulations and consumer privacy policies

Revision Supervisor & Customer Service Representative

Walgreens, Inc.
03.2009 - 06.2013
  • Complete product resets and pricing signage to master knowledge of store products and the store layout.
  • Ensure displays and products are in line with corporate visions
  • Review planograms and reset departments interchanging new and discontinued products

Customer Service Representative

Washington Mutual Bank
08.2006 - 09.2007
  • Manage customer service inquiries
  • Consult with customer on banking products and services for sale opportunities
  • Exceeding monthly and quarterly sales goal consistently performing of bronze and high in sales and solutions
  • Prepare currency shipments, buying and selling money, balancing the vault and assigned cash line daily.

Education

Associates of Science - Business Technology

Atlanta Technical College
01.2019

Associates of Science - Business Management

Atlanta Technical College
01.2020

Skills

  • Strategic planning
  • People leadership
  • Account management
  • Budget management
  • Relationship building
  • Coaching and training
  • Data driven decision making
  • Creative problem solving
  • Work from home high volume call center

Certification

  • Microsoft Excel, Microsoft Office, and Microsoft Word Application
  • Professional Administrative Support Assistance
  • SalesForce
  • OKTA
  • Internet Apps
  • Five9
  • Synergy
  • Integrated Banking Solutions (IBS)
  • Human Resource Management Specialist
  • Organizational Leadership Specialist
  • Gace (Georgia Assessment for the Certification of Educators)
  • Paraprofessional

Timeline

Intake Specialist

Cohere Health
04.2024 - Current

Customer Service Agent II

Synovus Bank
09.2022 - 08.2023

Teacher

Ivy Preparatory Academy for Girls
08.2015 - 02.2020

Customer Service/ Financial Advisor

Wells Fargo Financial Institution
04.2012 - 02.2015

Revision Supervisor & Customer Service Representative

Walgreens, Inc.
03.2009 - 06.2013

Customer Service Representative

Washington Mutual Bank
08.2006 - 09.2007

Associates of Science - Business Management

Atlanta Technical College

Associates of Science - Business Technology

Atlanta Technical College

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Corkeala Y. Bowens