Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Whitcher

Mount Airy

Summary

Dedicated to elevating customer satisfaction through swift issue resolution and personalized support strategies.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Voya Financial
01.2025 - Current
  • Established rapport with customers, fostering trust and confidence toward retirement objectives.
  • Focused on achieving first call resolution while addressing customer needs and concerns.
  • Utilized effective questioning techniques to uncover customer needs and resolve issues promptly.
  • Managed multiple tasks across various systems to ensure comprehensive account servicing.

Appointment Scheduler

Pearl Interactive Network
02.2021 - 01.2025
  • Contacted veterans to assess preferences for medical appointment scheduling.
  • Coordinated with in-network providers to align appointments with contracted time frames.
  • Tracked all scheduled appointments to maintain accurate records.
  • Ensured patient confidentiality while managing health information and records.
  • Handled inbound and outbound patient phone calls to facilitate communication.
  • Assisted with new hire training sessions to onboard staff effectively.

Administrative Assistant

Blue Skies Roofing
10.2017 - 02.2021
  • Delivered exceptional customer support, resolving issues effectively and efficiently.
  • Directed incoming calls to appropriate departments, ensuring prompt service.
  • Conducted cold calls to generate new business opportunities and client engagement.
  • Created accurate estimates for clients, facilitating informed decision-making.

Education

High School Diploma -

Lanier Career Charter Academy
Gainesville, GA
05.2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Voya Financial
01.2025 - Current

Appointment Scheduler

Pearl Interactive Network
02.2021 - 01.2025

Administrative Assistant

Blue Skies Roofing
10.2017 - 02.2021

High School Diploma -

Lanier Career Charter Academy
Courtney Whitcher