Courtney Whitcher
Mount Airy
Summary
Dedicated to elevating customer satisfaction through swift issue resolution and personalized support strategies.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Voya Financial
01.2025 - Current
- Established rapport with customers, fostering trust and confidence toward retirement objectives.
- Focused on achieving first call resolution while addressing customer needs and concerns.
- Utilized effective questioning techniques to uncover customer needs and resolve issues promptly.
- Managed multiple tasks across various systems to ensure comprehensive account servicing.
Appointment Scheduler
Pearl Interactive Network
02.2021 - 01.2025
- Contacted veterans to assess preferences for medical appointment scheduling.
- Coordinated with in-network providers to align appointments with contracted time frames.
- Tracked all scheduled appointments to maintain accurate records.
- Ensured patient confidentiality while managing health information and records.
- Handled inbound and outbound patient phone calls to facilitate communication.
- Assisted with new hire training sessions to onboard staff effectively.
Administrative Assistant
Blue Skies Roofing
10.2017 - 02.2021
- Delivered exceptional customer support, resolving issues effectively and efficiently.
- Directed incoming calls to appropriate departments, ensuring prompt service.
- Conducted cold calls to generate new business opportunities and client engagement.
- Created accurate estimates for clients, facilitating informed decision-making.
Education
High School Diploma -
Lanier Career Charter Academy
Gainesville, GA05.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Voya Financial
01.2025 - Current
Appointment Scheduler
Pearl Interactive Network
02.2021 - 01.2025
Administrative Assistant
Blue Skies Roofing
10.2017 - 02.2021
High School Diploma -
Lanier Career Charter Academy