Crystal Horner-Attin
Marietta
Summary
Front Office Specialist and Retail Manager with 17+ years of customer service and leadership experience. Skilled in EMR systems, scheduling, insurance verification, and office operations. Committed to delivering excellent service and efficient workflow.
Overview
20
20
years of professional experience
Work History
Front Office Specialist
Wellstar Cardiovascular Medicine
Alpharetta
08.2023 - Current
• Patient scheduling and EMR documentation
• Insurance verification and payment collection
• Front desk check-in/out and multi-line phone management
Manager
Walmart
09.2011 - 07.2023
• Supervised daily operations and staff scheduling
• Trained employees and maintained service standards
• Managed inventory and resolved customer concerns
Vision Center Manager
Walmart
10.2005 - 09.2011
• Scheduled appointments and verified insurance
• Collected payments and maintained records
• Delivered customer service and staff management
Education
Chattahoochee Technical College
Marietta, GASkills
Customer Service
EMR Systems
Insurance Verification
Scheduling & Calendar Management
Office Administration
Multi-line Phone Systems
Staff Training & Leadership
Languages
Spanish
Limited
Timeline
Front Office Specialist
Wellstar Cardiovascular Medicine
08.2023 - Current
Manager
Walmart
09.2011 - 07.2023
Vision Center Manager
Walmart
10.2005 - 09.2011
Chattahoochee Technical College