Cypress Baldwin
Thomasville
Summary
Dynamic Customer Service Representative with a proven track record at Publix, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in managing high-pressure situations while maintaining professionalism, resulting in increased repeat business and customer satisfaction. Committed to delivering exceptional service and fostering strong customer relations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Publix
05.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Thomas County Central High School
Thomasville, GA05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Customer relations
- Professional telephone demeanor
Timeline
Customer Service Representative
Publix
05.2021 - Current
High School Diploma -
Thomas County Central High School
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