Daija Allen
Atlanta
Summary
Knowledgeable night club and lounge working with solid background in providing exceptional customer service and creating welcoming atmosphere. Expertise in preparing and maintaining hookah setups, bar, floor, back of house, ect. Ensuring customer satisfaction throughout experience. Demonstrated ability to work collaboratively with team members and adapt to dynamic environments.
Overview
5
5
years of professional experience
Work History
Bottle/Hookah Server
KOD- King of Diamonds
06.2024 - 03.2025
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Managed hookah preparation and maintenance, ensuring compliance with health and safety standards.
- Collaborated with kitchen staff to streamline service flow, reducing wait times for guests.
- Regularly checked on the quality of coals used during service hours, replacing them as needed for consistent smoke output.
- Developed rapport with regular patrons, contributing to a welcoming atmosphere and repeat business.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
Server
Virgils Gullah Kitchen & Bar
02.2023 - 06.2024
- Delivered exceptional customer service in a high-volume restaurant environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed multiple tables efficiently while maintaining attention to guest needs.
- Trained new servers on menu items, service protocols, and POS system usage.
- Monitored dining area cleanliness, ensuring compliance with health and safety standards.
- Handled customer inquiries and resolved complaints to enhance dining experiences.
Bartender
Ferraro's Italian Restaurant & Wine Bar
12.2022 - 02.2023
- Mix and serve cocktails, wines, and specialty drinks to enhance guest experience.
- Maintain cleanliness and organization of bar area to ensure efficient workflow.
- Collaborate with kitchen staff to synchronize food and beverage service during peak hours.
- Train new bartenders on drink preparation techniques and customer service standards.
- Foster relationships with regular patrons to encourage repeat business and loyalty.
- Develop seasonal cocktail menus that align with restaurant themes and customer preferences.
Entertainer
Dimond & Lace
06.2020 - 10.2022
- Maintained professionalism in all interactions, fostering positive relationships with clients and venues
- Developed unique stage presence and persona, setting myself apart from other performers in the industry.
- Utilized social media platforms to build an online presence, attracting new fans and expanding professional network within the industry.
- Maintained excellent physical fitness, ensuring the ability to perform demanding routines and meet client expectations.
- Built rapport with clients during private bookings which led them hiring me again for future engagements.
Education
No Degree - Massage Therapy
Georgia Career Institute
Conyers03-2025
Skills
- Excellent customer service
- Strong communication skills
- Patience and empathy
- Team player attitude
- Professional appearance
- Salesmanship
- Money handling
Timeline
Bottle/Hookah Server
KOD- King of Diamonds
06.2024 - 03.2025
Server
Virgils Gullah Kitchen & Bar
02.2023 - 06.2024
Bartender
Ferraro's Italian Restaurant & Wine Bar
12.2022 - 02.2023
Entertainer
Dimond & Lace
06.2020 - 10.2022
No Degree - Massage Therapy
Georgia Career Institute