Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Lane

Carrollton

Summary

Experienced with understanding client preferences and curating personalized shopping experiences. Utilizes strong communication and organizational skills to ensure client satisfaction. Knowledge of fashion trends and product selection to enhance shopping experience.

Overview

7
7
years of professional experience

Work History

Personal Shopper

Instacart Shoppers
08.2022 - Current
  • 1. Shopped for customer needs in timely manner
  • 2. Contacted customer via company app through chat to converse and confirm correct selections
  • 3. Checked out and loaded customer items
  • 4. Followed customer instruction and advice to complete deliveries
  • 5. Provided customer service via phone and chat
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.

Delivery Driver/Customer Service

DoorDash
05.2021 - Current
  • 1. Contacted customers via chat to ensure excellent customer service
  • 2. Confirmed with restaurant management correctness of order before delivery
  • 3. Followed customer advice and instructions to deliver in a timely manner
  • 4. Provided customer service via phone and chat
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Freelance Artist

Bayou A Drank Designs
12.2017 - 01.2023
  • Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils, to complete unique piece for customers
  • Utilized oil paints, acrylics and charcoal to design mixed media, drawings, resin art, tumblers, and painting pieces
  • Met with customers and clients to determine project needs and prepared proposals, including creating production schedules, scopes of work and budgets.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters
  • Created custom tumblers and paintings using fine oils, acrylics and charcoal on high quality canvas
  • Ordered and maintained adequate supply of materials, supplies and equipment
  • Advertised and sold tumblers and resin pieces at local markets and established all piece pricing on customer demand, labor costs and raw material costs.
  • Managed all art and office supply needs for art department
  • Established and maintained productive, professional working relationships to promote beneficial project results.
  • Delivered on multiple titles and platforms simultaneously.
  • Mentored junior artists on creative processes.
  • Created and sold over 200 original tumblers and mosaics in 20 months.
  • Managed all social media accounts, taking orders, consulting on creative suggestions, created invoices, and accepting payments.
  • Provided excellent customer service via phone, email, text, and chat.
  • Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
  • Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
  • Sold original art pieces through online platforms and direct customer interactions, generating consistent revenue streams while maintaining an active artist presence within the community.
  • Contributed to creative process through original ideas and inspiration.
  • Successfully balanced multiple commissioned projects, delivering high-quality work within tight deadlines.
  • Worked with clients to understand desired outcomes and requirements.

Education

High School Diploma -

Woodland High School
Cartersville, GA
05-2010

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Flexible schedule
  • Online order processing
  • Upbeat and outgoing attitude
  • Verifying order accuracy
  • Payment processing
  • Verbal and written communication
  • Deadline driven
  • Strong interpersonal skills

Timeline

Personal Shopper

Instacart Shoppers
08.2022 - Current

Delivery Driver/Customer Service

DoorDash
05.2021 - Current

Freelance Artist

Bayou A Drank Designs
12.2017 - 01.2023

High School Diploma -

Woodland High School

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Danielle Lane