Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danyell Mc Millan

Newnan

Summary

Dedicated and organized School clerk with over 5 years of experience supporting school administrators, teachers, students, and parents in various daily operations. Skilled in handling a wide range of administrative tasks including managing schedules, coordinating events, maintaining student records, and communicating effectively with all parents and staff members. Proficient in using infinite campus and office software to streamline processes and increase efficiency. Adept at multitasking in a fast-paced environment while providing excellent customer service and creating a welcoming atmosphere for all visitors. Highly motivated and experienced professional with a proven track record of success in remote work environments. Skilled in communication, time management, and self-motivation, with a strong ability to collaborate effectively with team members across various locations. Possess a solid understanding of remote work best practices and technologies, allowing for seamless execution of tasks and projects from any location. Dedicated to delivering high-quality results while maintaining a healthy work-life balance.

Overview

10
10
years of professional experience

Work History

School Clerk

Atlanta Public Schools
Atlanta, GA
02.2021 - Current
  • Categorized and filed incoming paperwork into infinite campus.
  • Handled a high volume of phone and email inquiries, providing accurate information and assistance to parents.
  • Achieved high client satisfaction by addressing inquiries promptly. Optimized phone system operations to improve communication flow. Facilitated effective call routing to appropriate departments, enhancing service efficiency.
  • Greet parents and visitors.
  • Registrar students online and in person.
  • Maintaining records and making sure they are updated and filed correctly for audit.
  • Inputting attendance daily.
  • Assisting parents with registration or anything that’s need to be changed with student in infinite campus.

Remote Call Center

Internal Revenue Service
Atlanta, GA
08.2022 - 02.2024
  • Provided quality customer service in a high-volume call center processing transactions and assisting with service sign-ups
  • Managed customer returns, fielded complaints with patience and understanding, and identified resolutions to ensure customer satisfaction
  • Served more than 80 customers daily, provided assistance in locating products, and finalized sales transactions
  • Manage in-person and telephone complaints and requests from more than 100 customers daily
  • Reduce cancellation rates on customer calls [by 30%] by utilizing conflict resolution techniques and communicating effectively with a diverse client base
  • Tracked all customer communications to ensure account accuracy
  • Accurately respond to inbound phone calls using designated script, active listening skills, and extensive product knowledge to solve customer queries
  • Field billing inquiries and resolve customer complaints quickly and accurately
  • Use excellent communication and problem-solving skills to provide solutions to banking customers

Customer service

Dekalb County Board of Health
Decatur, GA
01.2017 - 03.2019
  • Manage in-person and telephone complaints and requests from more than 100 customers daily
  • Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15%
  • Answered and directed all calls for a busy health clinic with more than 500 patient appointments per day
  • Collected patient insurance information and authorized services, providing information about co-pays and general costs to new patients
  • Update medical records for over 200+ patients and ensure compliance with HIPAA regulations and patient confidentiality
  • Submitted complete records for billing to insurance companies for [thousands of patients each month], fielded information requests, and communicated with insurance companies

Education

Bachelor’s - Social Worker

Walden University
Minneapolis, MN
09.2026

Skills

  • Customer service
  • Problem Solving
  • Leadership
  • Dependable

Timeline

Remote Call Center

Internal Revenue Service
08.2022 - 02.2024

School Clerk

Atlanta Public Schools
02.2021 - Current

Customer service

Dekalb County Board of Health
01.2017 - 03.2019

Bachelor’s - Social Worker

Walden University
Danyell Mc Millan