Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Dashia Patterson

Hephzibah,GA

Summary

Dynamic Customer Service Representative with proven expertise at Sitel, excelling in problem resolution and active listening. Adept at educating customers and delivering innovative solutions, ensuring high satisfaction levels. Skilled in data entry and fostering strong customer relations, consistently achieving one-call resolutions to enhance service efficiency.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Sitel
Augusta, GA
05.2023 - Current
  • Educating the customers on products and services. Resolving customer issues via one call resolution guidelines and/or escalated process. Customers would thank me all the time for being so kind to them and helping them the right way.

Customer Service Representative

Teleperformance
05.2022 - 04.2023

My day to day tasks were providing customer support . As in, fielding customer inquires and providing innovative solutions to any questions they might have, any issues, and or concerns. Also being a good listener and ensuring their satisfaction.

Education

High School Diploma -

Hephzibah High School
Hephzibah
05.2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Customer relations

Accomplishments

Graduating High school is always my biggest accomplishment but also the things i achieved in high school. I was an honor roll student, in lots of activities, accomplished many things during my years on sports teams. Won math and spelling bee competitions.

Languages

English
Full Professional

Timeline

Customer Service Representative

Sitel
05.2023 - Current

Customer Service Representative

Teleperformance
05.2022 - 04.2023

High School Diploma -

Hephzibah High School

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Dashia Patterson