David Henderson
Waleska
Summary
Accomplished Lead Technician skilled in troubleshooting support and team coordination. Demonstrated success in implementing process improvements and conducting quality assurance checks, contributing to operational excellence and elevated customer satisfaction.
Overview
4
4
years of professional experience
2013
2013
years of post-secondary education
Work History
Lead Technician
Usic AGO
Marietta
09.2025 - Current
- Managed equipment inspections and maintenance to ensure operational efficiency and reliability.
- Implemented process improvements that enhanced workflow and reduced downtime across teams.
- Led troubleshooting support initiatives to resolve technical issues effectively and efficiently.
- Collaborated with engineers to develop solutions for complex system challenges.
- Conducted quality assurance checks to maintain high standards in technical operations.
- Trained and mentored junior technicians, fostering skill development and knowledge sharing.
- Coordinated system maintenance schedules, minimizing disruption to service delivery.
- Optimized resource allocation to improve productivity and team performance.
- Evaluated technical documentation for accuracy and compliance with industry standards.
- Developed and maintained strong relationships with internal and external stakeholders.
- Ensured adherence to safety protocols to protect team members and equipment.
- Assisted in the preparation of reports on operational performance and improvement strategies.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Assisted junior technicians in resolving complex technical problems.
- Followed safety practices to safeguard against injury and damage to property.
- Managed quality control and maintained high level of customer satisfaction.
- Cleaned, maintained, and properly stocked company vehicle to prepare for required duties.
Lead tech/Service Technician
Heath Consultants
Gainesville
08.2024 - 09.2025
- Diagnosed problems and determined solutions for various customer issues.
- Inspected equipment for proper operation and safety hazards prior to use.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Examined previously completed work for accuracy.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Logged services performed in service ticket system.
- Maintained certifications and completed training on systems and components.
- Trained new team members on service processes to increase productivity.
- Communicated with clients for outstanding customer service and to increase repeat business.
Shipping Supervisor
Flower Window Boxes
Ball Ground
07.2023 - 08.2024
- Implemented process improvements that enhanced shipping efficiency and reduced delays.
- Developed logistics plans to optimize transportation routes for timely deliveries.
- Monitored quality control measures to ensure compliance with industry standards.
- Trained and supervised shipping staff to enhance productivity and accuracy.
- Streamlined inventory management processes to reduce errors and improve tracking.
- Collaborated with vendors to negotiate shipping rates and improve service quality.
- Established safety compliance protocols to minimize workplace accidents during shipping operations.
- Reviewed shipping documentation for completeness and accuracy prior to dispatch.
Damage Prevention Specialist
USIC Locating Services
Marietta
12.2021 - 07.2023
- Conducted comprehensive site inspections to identify potential hazards and ensure compliance with safety standards.
- Executed risk assessments for excavation projects, prioritizing safety and efficiency in operations.
- Collaborated with stakeholders to enhance communication strategies, fostering a culture of safety awareness.
- Monitored compliance with safety regulations during excavation activities, ensuring adherence to industry standards.
- Executed investigative procedures following incidents to determine root causes and prevent future occurrences.
- Implemented preventive measures to minimize risks associated with utility excavations.
Education
Cherokee High School
Canton , Ga Skills
- Equipment maintenance
- Quality assurance
- Process improvement
- Troubleshooting support
- Customer relationship management
- Team coordination
- Safety compliance
- Staff training
- Problem solving
- Effective communication
- Attention to detail
- Relationship building
- Practices management
- Blueprint reading
- Team scheduling
- Heavy lifting
- Loading and unloading
- Installation and repair
- Equipment Repair
- Quality control
- Troubleshooting and Diagnostics
Timeline
Lead Technician
Usic AGO
09.2025 - Current
Lead tech/Service Technician
Heath Consultants
08.2024 - 09.2025
Shipping Supervisor
Flower Window Boxes
07.2023 - 08.2024
Damage Prevention Specialist
USIC Locating Services
12.2021 - 07.2023
Cherokee High School