DEBRA SEADER
TEMPLE
Summary
Dedicated customer service leader with a results-driven professional with extensive experience in customer service management and manufacturing operations. Known for strong communication and problem-solving skills, consistently leading teams to exceed performance goals and enhance customer experiences.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Tab Products
Mayville
09.2025 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained product knowledge to provide accurate information.
- Documented customer interactions in the database accurately.
Customer Service Manager
STS FILING PRODUCTS, INC
MONTGOMERY
01.2022 - 09.2025
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Maintained accurate records of customer interactions and transactions.
Manufacturing Plant Manager
STAR FILING PRODUCTS, LLC
POWDERSPRINGS
06.2020 - 12.2021
- Developed and implemented production schedules that maximized resource utilization and ensured on-time product delivery.
- Led daily operations to ensure production schedules were met efficiently.
- Supervised production staff, providing guidance and mentoring to enhance team skills and performance.
- Monitored inventory levels to optimize material usage and minimize waste.
- Facilitated communication between production teams and upper management.
- Analyzed product specifications to determine appropriate methods of fabrication or assembly.
- Conducted physical inventories of products and materials, ensuring accuracy and completeness of the count.
Manufacturing Supervisor
STAR FILING, LLC
Powder Springs
12.2011 - 07.2020
- Supervised a team of 30+ employees in the manufacturing area.
- Coordinated production schedules to meet customer demands efficiently.
- Resolved employee conflicts and fostered a collaborative work culture.
- Inspected finished products for defects before they were shipped out to customers.
- Prepared monthly reports summarizing production activity and presented them to management.
- Provided employee coaching and employment decisions.
- Worked closely with vendors and suppliers to ensure timely delivery of raw materials needed for production.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Identified needs of customers promptly and efficiently.
Skills
- Customer service
- Product knowledge
- Technical support
- Order fulfillment
- Scheduling
- Data entry
- Task prioritization
- Team collaboration
- Conflict resolution
- Effective communication
- Microsoft outlook
Timeline
Customer Service Representative
Tab Products
09.2025 - Current
Customer Service Manager
STS FILING PRODUCTS, INC
01.2022 - 09.2025
Manufacturing Plant Manager
STAR FILING PRODUCTS, LLC
06.2020 - 12.2021
Manufacturing Supervisor
STAR FILING, LLC
12.2011 - 07.2020