DeJah D. McSwine
Atlanta
Summary
A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Motivated Fraud Analyst with expertise investigating suspicious activity . Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
4
4
years of professional experience
Work History
Senior fraud analyst
Bank of America
11.2025 - Current
- prepare and arrange investigative details, and reports with a focus on accuracy and attention to detail.
- Analyzed fraud patterns using advanced analytics tools to identify and mitigate risks.
- Conducted in-depth investigations on suspicious transactions to determine fraudulent activity.
- Presented analytical findings to senior management, facilitating informed decision-making on risk policies.
- Follow company policies and procedures to optimize claim processing efficiency.
- Leverage robust analytical and problem-solving abilities to examine and address digital fraud claims.
Senior Claims Analyst
Bank of America
07.2024 - Current
- Apply strong analytical and problem-solving skills to investigate and rectify customer claims.
- Ensure outstanding customer service by offering timely and accurate information.
- Uphold company policies and procedures to optimize claim processing efficiency.
- Collaborated with cross-functional teams to streamline claims processing workflows and reduce turnaround times.
- Mentored junior analysts on best practices in claims evaluation and dispute resolution techniques.
Executive administrative assistant & Wholesaler
Reviving Atlanta LLC
10.2023 - 06.2024
- Facilitate market analysis for discovering promising real estate deals with profitability potential.
- Manage contracts and ensure compliance with legal requirements.
- Streamlined communication between departments, enhancing collaboration and workflow.
- Develop marketing strategies to promote properties to potential buyers.
- Efficiently manage executive schedules, coordinate appointments, and facilitate smooth daily operations.
- Handle communication, including phone calls, emails, and inquiries, ensuring timely and professional responses.
- Enhance client interactions by providing superior customer service and swiftly addressing inquiries.
- Collaborate with team members to support overall office efficiency and contribute to a positive work environment.
Production Office Assistant
Entertainment Partners LLC
12.2022 - 05.2023
- Coordinated daily administrative responsibilities, encompassing phone call handling, email responses, and data entry oversight.
- acted as trusted communication channel for clients and customers, assuring needs were satisfied and concerns handled efficiently.
- Directed travel accommodations and transportation coordination for cast and crew members optimizing logistical flow for production.
- Assisted in relaying messages, solving problems, and providing timely support to team members and stakeholders.
- Utilized Microsoft Word and Excel to streamline office operations and enhance productivity.
- Streamlined office operations via coordination of photocopying tasks, systematic filing of paperwork, and timely distribution of production documents.
- Collaborated with the production secretary to coordinate various departmental activities, ensuring seamless communication and workflow.
Education
Bachelor of Arts - Interactive Design
Kennesaw State University
Atlanta, GAHigh School Diploma -
Martin Luther King Jr. High School
Decatur, GAInformation technology
Year Up United
Atlanta, GACertificate of Technical Studies - Information Technology
Atlanta Metropolitan State College
Atlanta, GASkills
- AML compliance
- Transaction monitoring
- Anti-fraud systems
- Fraud prevention
- Pattern detection
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Active listening
- Adaptability and flexibility
Timeline
Senior fraud analyst
Bank of America
11.2025 - Current
Senior Claims Analyst
Bank of America
07.2024 - Current
Executive administrative assistant & Wholesaler
Reviving Atlanta LLC
10.2023 - 06.2024
Production Office Assistant
Entertainment Partners LLC
12.2022 - 05.2023
Bachelor of Arts - Interactive Design
Kennesaw State University
High School Diploma -
Martin Luther King Jr. High School
Information technology
Year Up United
Certificate of Technical Studies - Information Technology
Atlanta Metropolitan State College