Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dennisha Harris

Albany

Summary

Dynamic Customer Service Representative with a proven track record at Travel Outlook, adept at resolving conflicts and enhancing customer loyalty through empathy and active listening. Skilled in call management and documentation, I consistently deliver exceptional service, contributing to improved customer satisfaction and retention rates.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Travel Outlook
06.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Sykes Call Center
01.2021 - 06.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

General Education

Worth County High School
Sylvester, GA
05-2002

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Payment processing
  • Professional telephone demeanor
  • Customer satisfaction measurement
  • Microsoft outlook
  • Call management
  • Product knowledge
  • Documentation

Certification

  • ACE - Adobe Certified Expert, Photoshop
  • MCAS - Microsoft Certified Application Specialist
  • Sales Essentials Certificate

Languages

English
Full Professional

Timeline

Customer Service Representative

Travel Outlook
06.2021 - Current

Customer Service Representative

Sykes Call Center
01.2021 - 06.2021

General Education

Worth County High School

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Dennisha Harris