DeShambra Tucker
Augusta,GA
Summary
Dynamic customer service professional with a proven track record at Afni Inc, Verizon, enhancing customer loyalty through empathetic complaint resolution. Skilled in critical thinking and data entry, Effectively addressed complex technical issues, boosting satisfaction ratings significantly. Committed to delivering exceptional support and fostering positive client relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Afni Inc, Verizon
10.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Manage 300 plus application daily
Technical Support Engineer
Kelly Services
11.2017 - 06.2021
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Assisting over 50 customers daily experiencing technical issues
Education
Associate of Science - Medical Technology
Ultimate Medical Academy
Clearwater, FL11-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Leadership
- Adaptability
- Computer Literacy
- Technical Skills
Timeline
Customer Service Representative
Afni Inc, Verizon
10.2021 - Current
Technical Support Engineer
Kelly Services
11.2017 - 06.2021
Associate of Science - Medical Technology
Ultimate Medical Academy
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