Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DESIREE FAILEY

Atlanta

Summary

Customer Service Representative committed to resolving issues and enhancing client satisfaction. Strong communicator with a track record of building lasting customer relationships and delivering high-quality service. Skilled in navigating challenges with a positive attitude and effective problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

SkyTech Virtual Solutions
12.2020 - Current
  • Resolved customer complaints and inquiries promptly, ensuring satisfaction and retention.
  • Communicated effectively with customers through clear verbal and written interactions, enhancing customer experience.
  • Developed strong customer relationships and loyalty through effective communication.
  • Corrected account discrepancies accurately to address customer issues and maintain trust.

Customer Service Representative

Wells Fargo
Lawrenceville
09.2018 - 03.2020
  • Managed telephone inquiries and complaints, ensuring adherence to standard operating procedures for consistent service.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Addressed escalated calls by actively listening to customer needs and providing tailored solutions to enhance satisfaction.

Education

DIPLOMA - GENERAL EDUCATION

Saint Anthony High School
New Jersey

Skills

  • Customer service
  • Call center experience
  • Sales techniques
  • Data entry
  • Time management
  • Problem-solving
  • Critical thinking
  • Active listening
  • Conflict resolution

References

Available upon request

Timeline

Customer Service Representative

SkyTech Virtual Solutions
12.2020 - Current

Customer Service Representative

Wells Fargo
09.2018 - 03.2020

DIPLOMA - GENERAL EDUCATION

Saint Anthony High School
DESIREE FAILEY