Deven Robinson
Buford
Summary
Dynamic I.T. Equipment Coordinator at Amazon with proven expertise in hardware troubleshooting and ticket management systems. Adept at delivering exceptional customer service while efficiently resolving technical issues. Recognized for enhancing inventory tracking and providing remote support, ensuring seamless operations across multiple locations.
Overview
3
3
years of professional experience
Work History
I.T Equipment Coordinator
Amazon
08.2023 - Current
- Provide comprehensive technical support for IT and operational issues, demonstrating strong problem-solving abilities
- Manage ticketing system to assess, prioritize, and resolve technical issues, ensuring timely resolution
- Successfully process and completed change management requests
- Collaborate with IT team to maintain accurate inventory tracking systems
- Support multiple users across various locations, providing remote assistance when needed
Server
Cracker Barrell
10.2021 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Computer Information Systems
Georgia State University
Atlanta, GA05-2026
Skills
- Customer service
- Hardware troubleshooting
- Windows, Linux & Mac OS enviroments
- Ticket management systems
- Inventory Tracking
- Remote support
- delivering exceptional customer service in fast-paced environments
Timeline
I.T Equipment Coordinator
Amazon
08.2023 - Current
Server
Cracker Barrell
10.2021 - 08.2023
Bachelor of Science - Computer Information Systems
Georgia State University
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