Deven Robinson
Buford
Summary
I am experienced with academic research, group projects, and time management. I utilize strong research skills to gather and analyze data effectively, contributing to informed decision-making. I am also reliable and driven, bringing a proactive approach to all tasks and responsibilities.
Through my three years in I.T., I have gained experience in system optimization and ensuring a robust IT infrastructure. I have applied network management techniques to maintain seamless operations and high system availability. I also have a consistent track record of effective troubleshooting and problem resolution, enhancing overall team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
I.T Equipment Coordinator
Amazon
08.2023 - Current
- Provide comprehensive technical support for IT and operational issues, demonstrating strong problem-solving abilities
- Manage ticketing system to assess, prioritize, and resolve technical issues, ensuring timely resolution
- Successfully process and completed change management requests
- Collaborate with IT team to maintain accurate inventory tracking systems
- Support multiple users across various locations, providing remote assistance when needed
Server
Cracker Barrell
10.2021 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Computer Information Systems
Georgia State University
Atlanta, GA05-2026
Skills
- Customer service
- Hardware troubleshooting
- Windows, Linux & Mac OS environments
- Ticket management systems
- Remote support
- delivering exceptional customer service in fast-paced environments
- Network configuration
- Network Troubleshooting Abilities
Certification
- Security +, Comptia - Nov 2025
Timeline
I.T Equipment Coordinator
Amazon
08.2023 - Current
Server
Cracker Barrell
10.2021 - 08.2023
Bachelor of Science - Computer Information Systems
Georgia State University