Dontavia Dunbar
Macon
Summary
Experienced sales and customer service professional with management experience and a strong track record of delivering excellent customer service, driving sales, and leading teams. Skilled in customer relations, cash handling, inventory management, staff training, and problem resolution. Proven ability to motivate employees, maintain efficient store operations, and create positive customer experiences. Dependable, organized, and committed to achieving company goals while fostering a productive and customer-focused environment.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Krystal's Restaurant
Macon, GA
06.2023 - 04.2026
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained new staff on customer service standards and operational procedures.
- Monitored inventory levels, coordinating timely restocking of supplies and ingredients.
- Implemented training sessions to enhance team performance and service quality.
- Managed employee schedules, optimizing labor resources for peak service times.
- Collaborated with management to develop strategies for increasing sales and operational efficiency.
Sales Associate
Cricket
Macon, GA
08.2024 - 10.2025
- Assisted customers with product selection and service inquiries.
- Processed sales transactions accurately and efficiently.
- Maintained knowledge of current promotions and new products.
- Handled customer complaints, providing effective resolutions.
- Conducted inventory checks to ensure product availability.
- Trained new associates on store policies and procedures.
Shift Supervisor
Taco Bell
Tampa, FL
04.2021 - 03.2023
- Supervised team members to ensure efficient food preparation and service during peak hours.
- Implemented training programs for new employees to enhance operational knowledge and customer service skills.
- Monitored inventory levels and coordinated stock replenishment to minimize waste and maintain product availability.
- Enforced health and safety standards, ensuring compliance with company policies and local regulations.
- Resolved customer complaints promptly, improving overall satisfaction and fostering a positive dining experience.
- Conducted regular performance evaluations, providing constructive feedback to team members for continuous improvement.
- Collaborated with management to develop strategies for increasing sales and enhancing store operations effectiveness.
Sales Associate
T-Mobile
Tampa, FL
02.2020 - 04.2022
- Assisted 50+ customers daily, providing product recommendations and excellent service.
- Processed cash and card transactions with 99% accuracy.
- Increased sales through effective upselling and cross-selling techniques.
- Maintained organized merchandise displays and restocked inventory as needed.
Customer Service Representative
Ashley’s Business Solutions
San Francisco, CA
08.2018 - 09.2019
- Collaborated with team members to improve service delivery and operational efficiency.
- Reviewed customer feedback to identify areas for service improvement and training needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Enrollment Specialist
Ultimate Medical Academy Online
07.2016 - 07.2018
- Guided prospective students through enrollment processes, ensuring comprehensive understanding of program offerings.
- Assisted in managing student records using CRM systems to maintain data accuracy and integrity.
- Collaborated with team members to streamline communication between departments, enhancing operational efficiency.
- Developed informational materials to educate prospective students about financial aid options and application procedures.
- Conducted follow-up communications with applicants to address questions and encourage timely enrollment decisions.
- Analyzed enrollment data trends to identify areas for improvement in recruitment strategies and student support services.
Education
Business Administration And Management
State College of Florida
Bradenton, FLSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Creative problem solving
- Customer service management
- Professional appearance
- Shift paperwork completion
- Sales and upselling
- Technical support
- Employee scheduling
- Employee relations
Timeline
Sales Associate
Cricket
08.2024 - 10.2025
Shift Supervisor
Krystal's Restaurant
06.2023 - 04.2026
Shift Supervisor
Taco Bell
04.2021 - 03.2023
Sales Associate
T-Mobile
02.2020 - 04.2022
Customer Service Representative
Ashley’s Business Solutions
08.2018 - 09.2019
Enrollment Specialist
Ultimate Medical Academy Online
07.2016 - 07.2018
Business Administration And Management
State College of Florida