DOUGLAS KILLINGSWORTH
Atlanta
Summary
Highly motivated individual with strong focus on leading teams and achieving results. Skilled in risk assessment, conflict mitigation, and protocol development. Reliable in adapting to changing needs and ensuring team collaboration. Known for excellent problem-solving skills and effective communication with customers, teamates & business partners.
Overview
15
15
years of professional experience
Work History
Security Team Lead / Manager
Kemal Karsli
02.2021 - Current
- Evaluate prospective team members, analyzing their experience level & skill sets as a potential hire.
- Manage and organize schedule for a team of 13, ensuring efficient use of time and resources.
- Collaborate directly with leadership to develop comprehensive planning for events & special functions.
- Reduced security incidents by conducting thorough risk assessments and addressing vulnerabilities.
- Liaised with local law enforcement agencies to maintain a strong working relationship for mutual support during incidents.
- Implemented advanced surveillance processes, enhancing overall situational awareness & safety within four individual businesses.
- Conducts regular audits of physical security measures, identifying and addressing weaknesses promptly.
- Mentors junior security staff, resulting in increased professionalism and skill development.
- Develop customized training programs to meet specific needs of individual team members, fostering professional growth and expertise.
Co-Founder / COO
Wildwood Land Clearing LLC
01.2020 - 01.2024
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Established foundational processes for business operations.
- Streamlined operational processes for improved efficiency.
- Oversaw the overall customer experience from initial interests to job completion & billing.
Account Executive
SPRINGBOT
09.2018 - 01.2020
- Created 80-90% of my opportunities off of my own desk through calls, emails, and social media
- Consulted with prospective clients regarding their marketing strategies by conducting a thorough discovery and providing compelling and tailored product demonstrations
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
Business Development Representative
SPRINGBOT
05.2018 - 09.2018
- Analyzed online businesses and technographics to evaluate their marketing needs
- Cold-called old and new accounts (average 50-100/day) to create and deliver qualified opportunities to Account Executives
- Quickly surpassed monthly expectations, leading to my direct collaboration with the sales team's top closer and an early promotion to a closing role
- Assisted fellow BDRs in market and product knowledge, objection handling, and call flow
Member Success Consultant
X3 SPORTS
01.2016 - 01.2018
- Member Sales Expert, with specialized focus in Member Retention and Satisfaction
- Trained New Sales Associates in sales processes
- Coached Associates in sales presentations and product tours
- Received 'Rising Star of the Year' Award in 2016
- AAA / ISMA Certified Personal Trainer
Valet Supervisor/Attendent
RITZ CARLTON RESIDENCES
01.2015 - 01.2016
- Created the most effective and efficient daily parking and living experiences for guests
- Strived to go above and beyond daily tasks to ensure a luxurious Ritz Carlton experience
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Trained new employees on daily tasks, while guiding and encouraging personalization in customer interaction
- Assisted in recruiting and hiring of valets and monitored new employee progress
Valet Attendant
MARIOTT ATLANTA DOWNTOWN
01.2010 - 01.2015
- Maintained the flow of traffic and efficiency of the front drive, ensuring an excellent arrival experience
- Assisted guests with directions to local business and restaurants, placed reservations and called drivers for guests, and used knowledge of Atlanta to help create a unique guest stay
- Lead a team of valets and bellmen in daily success goals
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
Education
ARTS INSTITUTE OF ATLANTA - Commercial Photography
ARTS INSTITUTE OF ATLANTA
Dunwoody, Georgia01.2011
SAVANNAH STATE UNIVERSITY - Mass Communications
SAVANNAH STATE UNIVERSITY
Savannah, Georgia01.2004
Skills
- Customer Service
- Leadership / Team Building
- Multi-tasking
- Microsoft Office
- Policy enforcement
- Strategic planning
- Problem-solving
- Conflict resolution
- Employee training
- Task delegation
- Positive reinforcement
- Team leadership
- Customer relationship management (CRM)
Accomplishments
- Supervised team of 12 staff members over 4 locations, each with different needs.
- Earned the “Employee of the Year” Award in 2022 for overall customer experience & location safety.
- Promoted to Account Executive after 5 months with the company.
- Earned the “Rising Star of the Year ” Award in 2016 for leading all new sales hires in overall sales.
Timeline
Security Team Lead / Manager
Kemal Karsli
02.2021 - Current
Co-Founder / COO
Wildwood Land Clearing LLC
01.2020 - 01.2024
Account Executive
SPRINGBOT
09.2018 - 01.2020
Business Development Representative
SPRINGBOT
05.2018 - 09.2018
Member Success Consultant
X3 SPORTS
01.2016 - 01.2018
Valet Supervisor/Attendent
RITZ CARLTON RESIDENCES
01.2015 - 01.2016
Valet Attendant
MARIOTT ATLANTA DOWNTOWN
01.2010 - 01.2015
SAVANNAH STATE UNIVERSITY - Mass Communications
SAVANNAH STATE UNIVERSITY
ARTS INSTITUTE OF ATLANTA - Commercial Photography
ARTS INSTITUTE OF ATLANTA
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