Dyneria Mercer
Mcdonough
Summary
Dedicated and motivated worker with a passion for exploring new areas and developing skills. Strong collaborator with a positive attitude that brings enthusiasm to any team. Thrives on challenges and is always prepared to tackle obstacles. Ready to take on any task and contribute effectively in any professional setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Global Payments
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer requests efficiently with relevant product details.
Front-end member
KROGER
01.2024 - 10.2024
- Cashier
- Customer support
Team member
DAIRY QUEEN
06.2022 - 09.2022
- Customer support
- Handled cash transactions efficiently.
- Mathematical skills, fast problem solving, diligence
Education
Medical Assistant
UEI college
Morrow, Georgia02.2025
HIGH SCHOOL DIPLOMA -
Jonesboro High school
Jonesboro, GA05.2024
Skills
- Customer service
- Time management
- Patience
- Reliability
- Problem-Solving
- Multi-tasking
- Adaption ability
- Strong Communication
- BLS
Locations
- 7728 Mount Zion Blvd., Jonesboro, GA, 30236
- 1564 Morrow Prkway, Morrow, GA
- 8059 Tara Blvd, Jonesboro, GA
Certification
Certified Medical Assistant
Timeline
Customer Service Representative
Global Payments
08.2024 - Current
Front-end member
KROGER
01.2024 - 10.2024
Team member
DAIRY QUEEN
06.2022 - 09.2022
Medical Assistant
UEI college
HIGH SCHOOL DIPLOMA -
Jonesboro High school
Certified Medical Assistant
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