Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erick Huezo

Norcross

Summary

Experienced banking and financial services professional with a strong emphasis on customer service, account management, and financial solutions. Demonstrated success in collaborating within teams, adapting to evolving requirements, and consistently delivering positive outcomes. Proficient in transaction handling, providing clients with banking product advice, and nurturing client relationships. Recognized for reliability, effective communication abilities, and a results-oriented mindset.

Overview

10
10
years of professional experience

Work History

Universal Banker

Truist Bank
09.2023 - Current
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional service through effective communication skills, empathy towards clients needs, problem-solving abilities, and attention to detail in daily tasks.
  • Optimized branch performance by analyzing key metrics and implementing targeted action plans.

Package Handler

FedEx
04.2023 - 09.2023
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.

Bi-lingual Teller

Wells Fargo
03.2022 - 02.2023
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.

Member Specialist

Sam’s Club
04.2021 - 02.2022
  • Assist with the training of Frontline Service Associates on company procedures and processes such as teaching new technologies and delivering new program rollout training
  • Collaborate with managers and business partners to identify priorities, deadlines and expectations; recommending ways to address improvement opportunities
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Assistant Manager

QuikTrip
04.2017 - 04.2021
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reviewed sales and gross profit report to assess company efficiency.

Cashier

Chick Fil A
10.2015 - 03.2017
  • Responsible for completing sales transactions and performing functions which may include upkeep of the dining room/restrooms, stocking, and performing all other responsibilities as directed by the manager on duty.
  • Built relationships with customers to encourage repeat business.

Education

Business Administration

Georgia Gwinnett College
05-2028

Diploma -

Central Gwinnett High School
05.2018

Skills

  • Critical Thinking
  • Risk Management
  • Deadline Driven
  • Active Listening
  • Customer Service
  • Cash handling proficiency

Languages

Spanish
Native or Bilingual
American Sign Language
Limited Working

Timeline

Universal Banker

Truist Bank
09.2023 - Current

Package Handler

FedEx
04.2023 - 09.2023

Bi-lingual Teller

Wells Fargo
03.2022 - 02.2023

Member Specialist

Sam’s Club
04.2021 - 02.2022

Assistant Manager

QuikTrip
04.2017 - 04.2021

Cashier

Chick Fil A
10.2015 - 03.2017

Diploma -

Central Gwinnett High School

Business Administration

Georgia Gwinnett College

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Erick Huezo