Echaunte Woods

• Serve as point of contact and guidance for patients and external clients upon arrival with professionally customer service
• Seamless patient check in and registration utilizing EMR Epic both in person and via calls
• Prescreened patients accounts to ensure insurance, copays, estimates were created and collected upon arrival
• Initiated correspondence cross internal departments, administrative, clinical and financial teams to ensure operational efficiency
• Provided service recovery and desolations when escalations occurred to proper leadership
• Created onboarding documentation and lead success intake in integration of new heirs to fulfill their duties according to company expectation.
• Facilitated as lead in preparation for joint commission for administrative responsibilities
• Worked closely with management in creation of improved workflows pertaining to referral management, payment collection and office maintenance

Administrative Duties:

• Schedule patients and update EMR, by taking calls and monitoring various appointment request sites 1.e. Office website. Zocdoc. Tebra, email

• verify insurance to determine patients benefits,

• check patients in and out.

• Monitor daily patient schedule for multiple providers.

• updated EMR on all lab reports, referrals, and diagnostic testing reports into patient records

• Managed incoming patients calls and routed to the appropriate department.

• Maintained patient waiting areas, office files, and front-desk areas in professional manor.

Scheduled referral appointments/ diagnostic tests and ensure receipt of referral notes.

• Determine and collect all co-insurance and deductibles for all in-office procedures.

Clinical Duties:

• Obtains patient's weight, height, and vital signs.

• Records the chief complaint as stated by the patient.

• Collect patient's history and record in EMR

• Prepares exam rooms or procedure rooms for the provider.

Assists provider as needed during the patient exam or procedure.

• At the direction of the provider or following a written provider order, obtain educational materials for the patient.

• Calls in prescriptions, following written provider orders.

• Arrange and oversee vendor services including Security, Janitorial, Property Management, visiting clientele.

• Front Office Operations: Conducted daily administrative tasks including employee support with facility related inquiries, customer service, maintain audit logs,

• Back Office Operations: Paxton building access control with Net2 & Brivo, Envoy workplace kiosk for reception duties and reporting. Exacqvision CCTV, Ariba Spend management software, SAP

• Cross Functional collaboration with HR, IT, Risk Compliance, Client Project Managers to ensure client demands are met.

• Coordinated daily schedules for management, ensuring timely completion of tasks.
• Managed correspondence between departments to facilitate seamless information flow.
• Supported team members by preparing reports and documentation for meetings.