Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Emily Zambrano-Passalacqua

Lawrenceville

Summary

Versatile professional skilled in both customer support and team development. Provided training and mentorship for new team members, ensuring a high standard of service quality. Expertise in providing crucial administrative and technical support to the sales team, contributing directly to achieving key targets.

Overview

4
4
years of professional experience

Work History

Sales Support Representative

WEG Electric Corp.
Duluth
08.2024 - Current
  • Provided after-sales support, addressing any customer concerns, and ensuring a positive customer experience.
  • Collaborated cross-departmentally to resolve customer issues efficiently.
  • Met performance standards consistently for answer rate, handle time, and service quality.
  • Processed returns and exchanges while adhering to company guidelines and protocols.
  • Provided training and guidance for new team members when necessary.
  • Contributed ideas for process improvements within Sales Support operations.
  • Supported the sales team in achieving monthly and quarterly sales targets by providing administrative and technical support.

e-Commerce Clerk

Kroger
Duluth
05.2021 - 02.2025
  • Learned and implemented process improvements as directed.
  • Managed transactions with third-party vendors, and created invoices.
  • Sustained organizational practices, troubleshooted equipment, and trained new hires on how to deliver exceptional customer service in multiple departments.

Voyage of Discovery Student Ambassador

National Italian American Foundation
06.2023 - 06.2023
  • Chosen as one of 24 college students across the nation to travel to Italy and experience the culture firsthand.
  • Met with the NIAF Board of Directors and expanded network.

Education

Bachelor of Business Administration - Business Management, Cum Laude

North Greenville University
Tigerville, SC
05-2024

Skills

  • Cross-department collaboration
  • Customer relationship management
  • Attention to detail
  • Complaint resolution
  • Teamwork and collaboration
  • Active listening
  • Interpersonal skills
  • Relationship building

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Sales Support Representative

WEG Electric Corp.
08.2024 - Current

Voyage of Discovery Student Ambassador

National Italian American Foundation
06.2023 - 06.2023

e-Commerce Clerk

Kroger
05.2021 - 02.2025

Bachelor of Business Administration - Business Management, Cum Laude

North Greenville University

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Emily Zambrano-Passalacqua