Emma DeWald
marietta
Summary
Knowledgeable Barista with solid background in creating high-quality beverages and providing exceptional customer service. Consistently recognized for maintaining clean and efficient work environment, contributing to team success. Demonstrated abilities in managing inventory and cash handling.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Pops Coffee Co
04.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
Team Member
Dunkin
10.2021 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Monitored and verified merchandise for proper prices and labels.
- Assisted in inventory management to prevent stock shortages and overages.
- Reduced wait times for customers by implementing more efficient checkout process.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
High School Diploma -
Woodstock High School
Woodstock, GA06-2019
Skills
- Friendly and outgoing
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Drink customization
- Coffee expertise
- ServeSafe certified
Accomplishments
- Finalist,2024 Barista Championship. (barista battle within store)
- Served individually made coffee drinks to over 100 customers daily.
Certification
- Safe Food Handling Certificate - National Restaurant Association.
- Health and Safety for Food Handlers Certification - ServSafe.
Have had Several specialty drinks go on the menu
A passion fruit espresso tonic, a tonic water mixed with passion fruit puree with 1 shot of espresso on top garnished with orange slice and mint
Rosemary Caramel latte, espresso mixed with milk of choice with a homemade rosemary syrup and caramel drizzle
Razzle Dazzle, a raspberry hazelnut latte with milk of choice topped with cinnamon
Timeline
Barista
Pops Coffee Co
04.2022 - Current
Team Member
Dunkin
10.2021 - 04.2022
- Safe Food Handling Certificate - National Restaurant Association.
- Health and Safety for Food Handlers Certification - ServSafe.
High School Diploma -
Woodstock High School
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