I enjoy photography, playing basketball and playing video games After graduating from High School I plan on developing my skills to before a professional photographer
Emmett Pooser II
Locust Grove
Summary
Dynamic customer service professional with a proven track record at McDonald's, adept at resolving conflicts and enhancing customer satisfaction. Skilled in active listening and critical thinking, I effectively managed high-stress situations, leading to increased loyalty. Committed to fostering positive environments and improving operational efficiency through proactive teamwork and strong communication.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
McDonald's
01.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assistant
Pooser and Sons Plumbing
01.2014 - 01.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Improved organizational culture by planning and executing engaging team-building events.
Education
High School Diploma -
Locust Grove High School
Locust Grove, GA05-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Payment processing
- Customer satisfaction measurement
- Scheduling
Interests
Timeline
Customer Service Representative
McDonald's
01.2023 - 01.2025
Assistant
Pooser and Sons Plumbing
01.2014 - 01.2021
High School Diploma -
Locust Grove High School
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