Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Martin

Augusta

Summary

Dedicated customer service representative skilled in problem resolution and client relations. Proven ability to enhance customer satisfaction through effective communication and active listening.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
Augusta, GA
06.2024 - 09.2025
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Utilized CRM software to track customer interactions and ensure timely follow-up on issues.
  • Collaborated with team members to enhance service delivery processes and improve customer satisfaction ratings.
  • Analyzed customer feedback to identify trends and recommend improvements in service offerings.
  • Maintained detailed documentation of customer interactions to support quality control and compliance efforts.

Server

Longhorns Steakhouse
Augusta, GA
05.2023 - 05.2024
  • Delivered exceptional customer service in fast-paced dining environment.
  • Maintained knowledge of menu items and daily specials to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely order fulfillment and quality assurance.
  • Processed transactions accurately using point-of-sale systems while handling cash and credit payments.

Lead Barista

7 Brew
Augusta, GA
06.2021 - 04.2022
  • Trained and mentored new baristas in beverage preparation and customer service techniques.
  • Ensured consistent quality of beverages through adherence to recipes and standards.
  • Managed daily operations, including inventory control and supply ordering.
  • Delivered exceptional customer experiences by actively engaging with patrons and addressing feedback.
  • Monitored equipment performance and conducted routine maintenance to ensure operational reliability.

Insurance Reimbursement Specialist

Willis Towers Watson
Salt Lake City, UT
10.2020 - 04.2021
  • Processed insurance claims efficiently, ensuring timely reimbursement for clients.
  • Reviewed and verified claim documentation for accuracy and compliance with policies.
  • Communicated effectively with clients and providers to resolve billing inquiries.
  • Maintained detailed records of claims status in electronic systems for tracking purposes.
  • Collaborated with team members to streamline workflows and enhance operational efficiency.

Education

High School Diploma -

Cross Creek High School
Augusta

No Degree -

Francis Marion University
Florence, SC

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Microsoft Excel
  • Client relations
  • Microsoft outlook

Timeline

Customer Service Representative

Teleperformance USA
06.2024 - 09.2025

Server

Longhorns Steakhouse
05.2023 - 05.2024

Lead Barista

7 Brew
06.2021 - 04.2022

Insurance Reimbursement Specialist

Willis Towers Watson
10.2020 - 04.2021

High School Diploma -

Cross Creek High School

No Degree -

Francis Marion University
Erin Martin