Dedicated customer service representative skilled in problem resolution and client relations. Proven ability to enhance customer satisfaction through effective communication and active listening.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
Augusta, GA
06.2024 - 09.2025
Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
Utilized CRM software to track customer interactions and ensure timely follow-up on issues.
Collaborated with team members to enhance service delivery processes and improve customer satisfaction ratings.
Analyzed customer feedback to identify trends and recommend improvements in service offerings.
Maintained detailed documentation of customer interactions to support quality control and compliance efforts.
Server
Longhorns Steakhouse
Augusta, GA
05.2023 - 05.2024
Delivered exceptional customer service in fast-paced dining environment.
Maintained knowledge of menu items and daily specials to enhance guest experience.
Collaborated with kitchen staff to ensure timely order fulfillment and quality assurance.
Processed transactions accurately using point-of-sale systems while handling cash and credit payments.
Lead Barista
7 Brew
Augusta, GA
06.2021 - 04.2022
Trained and mentored new baristas in beverage preparation and customer service techniques.
Ensured consistent quality of beverages through adherence to recipes and standards.
Managed daily operations, including inventory control and supply ordering.
Delivered exceptional customer experiences by actively engaging with patrons and addressing feedback.
Monitored equipment performance and conducted routine maintenance to ensure operational reliability.
Insurance Reimbursement Specialist
Willis Towers Watson
Salt Lake City, UT
10.2020 - 04.2021
Processed insurance claims efficiently, ensuring timely reimbursement for clients.
Reviewed and verified claim documentation for accuracy and compliance with policies.
Communicated effectively with clients and providers to resolve billing inquiries.
Maintained detailed records of claims status in electronic systems for tracking purposes.
Collaborated with team members to streamline workflows and enhance operational efficiency.