Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Felicia Dale Smith

CUMMING

Summary

Dynamic and dedicated professional with a strong background in customer service, exemplified during my tenure at Northside Hospital Forsyth. Skilled in effective communication and patient interaction, I excel in team collaboration and attention to detail, ensuring exceptional service and satisfaction in every role. Proficient in MS Office, enhancing operational efficiency.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Patient Dining Associate

Northside Hospital Forsyth
Cumming
05.2024 - Current
  • Responsible for communications between the nursing units and the Food Service Department regarding patient menus, diet changes, and general patient services
  • Reads the patient menus to patient twice daily
  • Edits patient selections to meet restrictions associated with diet orders
  • Assemble trays for patients and deliver meal trays to patient rooms and nursing units

Customer information operator

MARTA call center
Atlanta
08.2012 - 02.2022
  • Answer incoming calls pertaining to train and bus schedules
  • Give out accurate directions and trip planning itineraries
  • Provide detail information about how to ride with MARTA

Jewelry associate

Walmart
Alpharetta
02.2010 - 07.2012
  • Assisted customers with jewelry selecting
  • Kept all merchandise fully stocked and organized
  • Handled all payment transactions

Server/Cashier

Boston Market
Atlanta
10.2008 - 02.2010
  • Greeted all customers
  • Maintained cleanliness of dining area
  • Handled cash register transactions

Customer Account Executive

West Telemarketing Corporation
Pensacola
12.2001 - 05.2008
  • Answered incoming calls related to Comcast cable accounts
  • Handled a variety of calls including billing, technical and new accounts
  • Ability to communicate to irate customers in a professional manner

Education

Associate of Science - Respiratory Care

Everest Institute
Decatur, GA
07.2010

A.S. Degree - Instructional Services Technology

Pensacola Junior College
Pensacola, FL
01.2000

Skills

  • MS Office Skills
  • Power Point
  • Excel
  • Outlook
  • Word
  • Customer Service
  • Active Listening
  • Friendly, Positive Attitude
  • People Skills
  • Patient communication
  • Nutrition knowledge
  • Team collaboration
  • Attention to detail
  • Effective communication

Certification

Certified Respiratory Therapist

Timeline

Patient Dining Associate

Northside Hospital Forsyth
05.2024 - Current

Customer information operator

MARTA call center
08.2012 - 02.2022

Jewelry associate

Walmart
02.2010 - 07.2012

Server/Cashier

Boston Market
10.2008 - 02.2010

Customer Account Executive

West Telemarketing Corporation
12.2001 - 05.2008

Associate of Science - Respiratory Care

Everest Institute

A.S. Degree - Instructional Services Technology

Pensacola Junior College
Felicia Dale Smith