Gary Stanley
Atlanta
Summary
Dynamic Operations Manager with over 25 years of experience in the restaurant and hospitality industry. Proficient in KPIs management, operational oversight, and team leadership, driving significant growth and profitability in diverse markets. Led new store openings, enhancing operational efficiency and customer satisfaction. Adept at building strong teams and fostering relationships to support company objectives and growth. Ready to leverage expertise to contribute to the success of a forward-thinking company in the industry.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Area Manager North Market Atlanta
Pizza Hut
01.2025 - Current
- - Directed critical leadership and oversight for the North Atlanta market.
- - Employed KPIs to drive service excellence, profitability, and team development.
- - Oversaw daily operations related to sales, personnel, and profitability.
- - Focused on expanding the market by attracting top talent in management and enhancing sales performance and overall franchise scorecard ratings.
- - Guaranteed operational excellence by ensuring each site complies with company standards for productivity, safety, and customer satisfaction.
- - Mentored and cultivated managers and staff across multiple locations.
- - Administered budgets, analyzed financial performance, and recommended necessary adjustments.
- - Nurtured strong relationships with key clients and everyday customers in the vicinity.
- - Conducted site inspections to ensure regulatory compliance and implemented company policies.
Director of Operations
Popeye's Restaurants
09.2020 - 11.2023
- - Managed 38 restaurants across Georgia.
- - Held responsibility for P&L, equipment, utilities, personnel, and operational processes.
- - Supervised 6 district managers, 38 general managers, 10 maintenance personnel, and more than 400 employees.
- - Prioritized brand development, leadership cultivation, and profitability.
- - Enhanced profitability through streamlined operations and trend analysis.
- - Coordinated routine maintenance across the market to ensure peak operational standards and mitigate additional costs.
- - Formulated and executed operational strategies that aligned with corporate objectives.
- - Identified inefficiencies and implemented enhancements to elevate productivity and minimize expenses.
- - Oversaw departmental managers to ensure team alignment and high performance.
- - Conducted thorough budget reviews, managed resource allocation, and ensured financial objectives were achieved.
- - Defined and enforced operational policies and procedures.
- - Collaborated across departments, connecting HR, finance, marketing, and sales to achieve cohesive implementation of company aims.
- - Established evaluation metrics, monitored KPIs, and adjusted strategies based on performance data.
- - Led and managed all aspects of new store openings for the franchise.
Regional Manager
Waffle House
02.2004 - 08.2020
- - Achieved promotion to regional manager in 2007.
- - Manage 9 Metro Atlanta 24-hour restaurants.
- - Accountable for P&L, equipment, utilities, personnel, and operational procedures.
- - Managed comprehensive operations for 9 Waffle House locations; maintained division performance through oversight of FF&E maintenance, food quality, safety, staff training, documentation, inventory control, budgeting, scheduling, and expense monitoring.
- - Guided general managers in staffing, scheduling, turnover, employee satisfaction, performance management, training, and administration.
- - Evaluated daily and weekly operational statistics and reporting trends.
- - Boosted restaurant profitability through effective operations and site visits.
- - Ensured compliance with high standards of quality control, hygiene, health and safety, and successful completion of store safety audits.
- - Managed new store openings, including hiring, training, setting up restaurant operations, and accurately ordering inventory to exceed target goals and revenue expectations.
Education
B.S. - Recreation with a specialization in Hotel & Restaurant Management
Georgia Southern University
Statesboro01.2000
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Facility inspections
- Sales expertise
- Business development and planning
Certification
ServSafe
Timeline
Area Manager North Market Atlanta
Pizza Hut
01.2025 - Current
Director of Operations
Popeye's Restaurants
09.2020 - 11.2023
Regional Manager
Waffle House
02.2004 - 08.2020
B.S. - Recreation with a specialization in Hotel & Restaurant Management
Georgia Southern University