Gisela Manzanares
Peachtree Corners
Summary
Dynamic leveraging over 25 years in retail to drive sales growth and elevate customer experiences. Expertise in team development, strategic merchandising, and inventory management contributes to consistently exceeding performance benchmarks. Committed to fostering a positive store environment that prioritizes customer satisfaction and operational excellence.
Overview
27
27
years of professional experience
Work History
Merchandising Assistant Store Manager
Home Good
Atlanta
04.2024 - Current
- Assisted in managing daily store operations and staff scheduling.
- Coordinated visual merchandising displays to enhance product presentation.
- Monitored inventory levels and facilitated replenishment orders.
- Supported customer service initiatives to improve shopper experiences.
- Participated in team meetings to discuss sales trends and store performance.
- Ensured compliance with safety regulations in the workplace.
Store Manager
Burlington
Fayetteville
08.2022 - 02.2024
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored inventory levels and placed orders to restock shelves.
Store Manager
Rent a Wheel/Rent a Tire
Riverdale
01.2018 - 08.2022
- Developed business strategies that increased customer base, enhanced store traffic, and optimized profitability.
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Propose innovative ideas to increase market share
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and conducted physical inventory counts to reduce loss.
- Conducted personnel performance appraisals to identify training needs and support career development.
General Merchandise Manager
Sam's Club
09.2008 - 04.2018
- Ensured effective merchandising of products and displays to drive sales and enhance profitability.
- Create and implement store merchandising plans and standards
- Managed merchandising team by coordinating work schedules and overseeing daily activities to ensure alignment with store goals.
- Communicate merchandising layout, planograms, and store listing
- Trained and developed team members while managing their performance.
- Conducted routine store walks to assess merchandising effectiveness and generated actionable reports.
Operational Manager
Sam's Club
07.2006 - 09.2008
- Established measurable objectives for team performance and help reach achievement goals
- Planned a hiring system for each quarter and planned staff development
- Managed all financial correspondences for store, maintaining accurate records and timely communications
- Oversight inventory, purchasing and supplies for entire store
- Study forecast and plan sale promotion
Marketing Manager
Sam's Club
10.1999 - 07.2006
- Expanded membership by engaging with potential members through outreach efforts by 3% every year.
- Built relationship with all Chamber of Commerce in the area
- Compiled and analyzed account information
- Trained 20 associates in customer service and office procedures to enhance team performance
Education
Bachelor of Business Administration - Business Administration
Universidad De Panamá
Panama01-1999
Skills
- Communication skills
- Multitasking abilities
- Organizational skills
- Bilingual proficiency
- Problem-solving initiative
- Visual merchandising
- Inventory management
- Dependability and reliability
- Competitor analysis
- POS systems expertise
- Budget management
- Merchandising strategies
- Payroll oversight
- Store operations management
- Inventory control
- Employee training
References
References available upon request.
Languages
Spanish
Timeline
Merchandising Assistant Store Manager
Home Good
04.2024 - Current
Store Manager
Burlington
08.2022 - 02.2024
Store Manager
Rent a Wheel/Rent a Tire
01.2018 - 08.2022
General Merchandise Manager
Sam's Club
09.2008 - 04.2018
Operational Manager
Sam's Club
07.2006 - 09.2008
Marketing Manager
Sam's Club
10.1999 - 07.2006
Bachelor of Business Administration - Business Administration
Universidad De Panamá