Haley Smith
Elberton
Summary
Dynamic customer service professional with a proven track record at Best Cheer Stone & Cabinets, excelling in customer relations and active listening. Recognized for enhancing customer satisfaction and loyalty through effective problem resolution and informed recommendations. Skilled in critical thinking, fostering positive relationships and driving sales success.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Best Cheer Stone & Cabinets
11.2021 - 11.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed orders accurately using inventory management software, ensuring timely deliveries.
- Maintained product knowledge to provide informed recommendations, improving sales outcomes.
- Collaborated with team members to streamline communication.
- Addressed and resolved escalated customer complaints, fostering positive relationships and trust.
- Trained new employees on customer service protocols and systems, promoting consistency in service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Correctional Officer
Department of Corrections
09.2015 - 11.2021
- Monitored inmate behavior to ensure safety and compliance with facility regulations.
- Conducted regular security checks to prevent contraband and maintain order within the institution.
- Managed inmate transportation for court appearances, ensuring security protocols were followed.
- Trained new staff on emergency procedures and operational protocols to enhance team effectiveness.
- Developed and implemented conflict resolution strategies to de-escalate tense situations among inmates.
- Collaborated with mental health professionals to address inmate needs, improving overall well-being.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Electronics Sales Associate
Walmart
08.2011 - 11.2014
- Assisted customers in identifying electronics needs and providing tailored product recommendations.
- Demonstrated product features and functionality to enhance customer understanding and satisfaction.
- Managed inventory levels, ensuring availability of top-selling items through effective stock replenishment.
- Trained new associates on sales techniques and customer service best practices for improved team performance.
Education
High School Diploma -
Hart County High School
Hartwell, GA05-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Timeline
Customer Service Representative
Best Cheer Stone & Cabinets
11.2021 - 11.2025
Correctional Officer
Department of Corrections
09.2015 - 11.2021
Electronics Sales Associate
Walmart
08.2011 - 11.2014
High School Diploma -
Hart County High School