Haleyana Ledford
Hephzibah
Summary
Proven customer service expert with a history at AT&T, adept in telecommunications equipment and demonstrating unparalleled customer empathy. Excelled in creating positive experiences through effective problem-solving and strong teamwork. Achieved significant improvements in customer satisfaction by providing personalized solutions and fostering strong community relationships.
Overview
2025
2025
years of professional experience
Work History
Customer Service Tech
AT&T
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
Recreation Assistant
Department of Defense
05.2023 - Current
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Performed light custodial duties to provide clean and inviting facilities.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Developed strong relationships with community partners, fostering collaboration for future events.
Cashier
Burke Beverage
07.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Bi-Lo
03.2017 - 09.2018
- Pleasantly greeted customers and provided prompt and courteous service.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted customers in locating items, contributing to a positive shopping experience.
- Maintained cleanliness of store aisles and shelves, ensuring an organized and visually appealing environment.
Education
High School Diploma -
Christian Liberty Academy
Illinois Skills
- Telecommunications equipment
- Inventory management
- Customer empathy
- Teamwork
- Customer service
Timeline
Recreation Assistant
Department of Defense
05.2023 - Current
Cashier
Burke Beverage
07.2022 - 10.2022
Cashier
Bi-Lo
03.2017 - 09.2018
Customer Service Tech
AT&T
High School Diploma -
Christian Liberty Academy
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