Hayley Hendrix
Warner Robins,Ga
Summary
Results-driven Certified Pharmacy Technician with extensive experience at Walmart, excelling in accurate prescription processing and insurance verification. Demonstrated strong attention to detail and problem-solving skills, enhancing patient safety and service efficiency. Trained new staff, ensuring adherence to best practices and regulatory compliance, while maintaining optimal inventory levels.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
Warner Robins, GA
09.2023 - 02.2025
- Processed prescription orders accurately and efficiently using pharmacy management software.
- Assisted pharmacists in preparing medications and maintaining inventory levels.
- Communicated effectively with patients regarding medication instructions and safety information.
- Ensured compliance with regulatory standards and company policies during daily operations.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured, and compounded medications following standard procedures.
Pharmacy Technician
Kroger
Macon, GA
04.2021 - 08.2023
- Filled and labeled prescriptions accurately to ensure patient safety.
- Processed insurance claims efficiently to expedite customer service.
- Assisted pharmacists in compounding medications and preparing dosage forms.
- Maintained inventory levels, reducing stock discrepancies through regular audits.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
Cashier
U-Save-It Pharmacy
Byron, GA
01.2020 - 03.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and prescription pickups.
- Maintained accurate cash drawer balances throughout shifts.
- Collaborated with team members to ensure smooth store operations.
- Implemented inventory management practices to reduce stock discrepancies.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored store cleanliness and organization to enhance customer experience.
Education
GED -
Central Georgia Technical College
Macon, GA05.2017
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Manual and automated medication dispensing
- Insurance verification
Certification
Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Walmart
09.2023 - 02.2025
Pharmacy Technician
Kroger
04.2021 - 08.2023
Cashier
U-Save-It Pharmacy
01.2020 - 03.2021
GED -
Central Georgia Technical College