Dedicated shift leader with expertise in team leadership and customer service. Committed to enhancing customer experiences and driving operational efficiency while leading customers to the best fit product for their task at hand.
Overview
3
3
years of professional experience
Work History
Shift Leader
Pet Supermarket Inc.
Suwanee, GA
06.2025 - Current
Supervised daily operations to ensure efficient workflow and customer satisfaction.
Trained new team members on product knowledge and customer service protocols.
Managed inventory levels, ensuring proper stock of pet supplies and products.
Assisted in resolving customer inquiries and complaints effectively and promptly.
Collaborated with management to optimize staffing schedules for peak hours.
Completed cash and credit card transactions accurately using POS software.
Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Sales Associate
Pet Supermarket Inc.
Suwanee, GA
10.2023 - 06.2025
Assisted customers in product selection, providing tailored recommendations for pet care needs.
Operated point-of-sale systems efficiently, ensuring accurate transaction processing and customer satisfaction.
Educated customers on pet nutrition and health products, enhancing their understanding of product benefits.
Collaborated with team members to create engaging in-store displays that promoted seasonal sales events.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Wedding Assistant
Payne-Corley House
Duluth, GA
08.2022 - 03.2023
Assisted in coordinating wedding logistics, ensuring seamless event execution.
Supported setup and breakdown of event spaces, enhancing overall guest experience.
Adapted quickly to changing circumstances, providing solutions on-site for client needs.
Coordinated transportation logistics for guests, ensuring punctual arrivals and departures from venues.
Assisted in food and beverage preparation, ensuring quality and presentation standards.
Maintained cleanliness and organization of dining area to promote a welcoming atmosphere.
Collaborated with kitchen staff to ensure timely order delivery and customer satisfaction.
Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.