Imioluwa Adebiyi
Kennesaw
Summary
Dynamic Shift Leader with a proven track record at Cookout, enhancing operational efficiency and customer satisfaction. Skilled in team leadership and cash handling, I successfully trained new staff and implemented workflow improvements, resulting in reduced wait times. Committed to delivering exceptional service and fostering a positive team environment.
Overview
4
4
years of professional experience
Work History
Shift Leader
Cookout
06.2021 - Current
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored new team members on operational procedures and customer service.
- Implemented workflow improvements that enhanced efficiency and reduced wait times.
- Coordinated shift schedules to optimize staffing levels for peak service hours.
Cashier
Sam's Club
02.2024 - 08.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and ensured balanced end-of-shift reports.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new cashiers on operational procedures and customer service standards.
Education
MBA - Business Administration And Management
Kennesaw State University
Kennesaw, GA05-2028
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Creative problem solving
- Conflict resolution
Timeline
Cashier
Sam's Club
02.2024 - 08.2024
Shift Leader
Cookout
06.2021 - Current
MBA - Business Administration And Management
Kennesaw State University