Isabella Skinner
Lula
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker eager to continue to grow in the client services industry and to help the team achieve company goals.
Overview
5
5
years of professional experience
Work History
Server
Wild Wings Cafe
2023.07 - 2024.04
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Event Supervisor
E.K.G Security
2019.06 - 2024.01
- Managed 20 plus workers for Hospitality during events.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Trained new staff members on proper customer service and hospitality policies.
Customer Service Specialist
Dicks Sporting Goods
2021.08 - 2023.07
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Handled customer inquiries and suggestions courteously and professionally.
Sales Associate
Hobby Lobby
2020.09 - 2021.01
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Cashier
Marshalls
2019.03 - 2019.12
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
North Hall High School
Gainesville, GA05.2020
Skills
- Customer Relations
- Good Communication Skills
- Effective Written and Verbal Communication
- Credit Card Applications
- Problem Resolution
- Issue and Complaint Resolution
- Administrative and Office Support
- Upselling Techniques
Timeline
Server
Wild Wings Cafe
2023.07 - 2024.04
Customer Service Specialist
Dicks Sporting Goods
2021.08 - 2023.07
Sales Associate
Hobby Lobby
2020.09 - 2021.01
Event Supervisor
E.K.G Security
2019.06 - 2024.01
Cashier
Marshalls
2019.03 - 2019.12
High School Diploma -
North Hall High School
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