Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Isael Caban Rivera

Calhoun

Summary

Dynamic Sales Associate with a proven track record at Adidas Outlet, excelling in customer engagement and relationship building. Recognized for exceptional problem-solving skills and teamwork, I effectively managed high-stress situations while enhancing store performance. Committed to delivering outstanding service and fostering lasting customer connections.

Overview

4
4
years of professional experience

Work History

Sales Associate

Adidas Outlet
09.2023 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Sales Associate

American Eagle
02.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Solved customer challenges by offering relevant products and services.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Associate

Rue21
08.2021 - 02.2022
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Education

Calhoun City Schools
Calhoun, GA
05-2021

Skills

  • Customer engagement
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Exceptional customer service
  • Relationship building
  • Cash handling

Accomplishments

  • Awarded “Employee of the Month” in 2023.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

Adidas Outlet
09.2023 - Current

Sales Associate

American Eagle
02.2022 - Current

Sales Associate

Rue21
08.2021 - 02.2022

Calhoun City Schools

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Isael Caban Rivera