ISHMAEL SPENCER
Decatur
Overview
27
27
years of professional experience
Work History
Dispatch Supervisor
WNS TRANSPOIRTATION LLC
Decatur, GA
01.2021 - Current
- Supervised daily dispatch operations, ensuring timely delivery of goods and services.
- Coordinated with drivers to optimize routes and minimize delays.
- Implemented process improvements that enhanced operational efficiency and reduced errors.
- Mentored team members, fostering skill development and promoting a collaborative work environment.
- Developed training programs for new staff, enhancing onboarding processes and knowledge retention.
- Coordinated logistics operations, ensuring timely pickup and delivery of shipments across various regions.
- Negotiated freight rates with carriers to optimize cost efficiency and service reliability.
- Streamlined scheduling processes, improving efficiency and reducing conflicts.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Developed preventive maintenance schedules to minimize equipment downtime.
- Managed inventory of repair parts and tools for streamlined operations.
- Analyzed payroll data to identify discrepancies, resolving issues promptly to maintain trust and satisfaction.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Dispatcher
Transdev
EAST POINT GA
05.2017 - 01.2021
- Coordinated shuttle schedules to optimize service delivery and reduce wait times.
- Managed real-time communication with drivers to ensure efficient route adjustments.
- Oversaw dispatch operations, ensuring compliance with safety regulations and company policies.
- Trained new dispatch team members on system usage and operational protocols.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Monitored vehicle locations using GPS tracking systems for real-time updates.
- Collaborated with healthcare providers to optimize appointment availability and reduce patient wait times.
- Answered phone calls and answered questions from potential customers.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
Dispatcher
Atlanta Airport Superior Shuttle
Dunwoody, Georgia, United States
04.2006 - 05.2017
- Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
- Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment.
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Receive or prepare work orders.
- Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.
- Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
- Prepare daily work and run schedules.
- Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
- Arrange for necessary repairs to restore service and schedules.
- Order supplies and equipment, and issue them to personnel.
Dispatcher
Atlantic Limousine Service
Atlanta, Georgia, United States
10.2005 - 04.2006
- Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
- Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment.
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Receive or prepare work orders.
- Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
- Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.
- Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
- Arrange for necessary repairs to restore service and schedules.
- Oversee all communications within specifically assigned territories.
Dispatch Supervisor
Checker Cab Company
Atlanta, Georgia, United States
10.1998 - 08.2005
- Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
- Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment.
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
- Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.
Education
Associate of Applied Science - CORRECTIONAL SCIENCE
Chaffey College
Rancho Cucamonga, CA02-1994
Skills
- Transportation coordination
- Tracking of man hours
- Employee training
- Attendance documentation
Timeline
Dispatch Supervisor
WNS TRANSPOIRTATION LLC
01.2021 - Current
Dispatcher
Transdev
05.2017 - 01.2021
Dispatcher
Atlanta Airport Superior Shuttle
04.2006 - 05.2017
Dispatcher
Atlantic Limousine Service
10.2005 - 04.2006
Dispatch Supervisor
Checker Cab Company
10.1998 - 08.2005
Associate of Applied Science - CORRECTIONAL SCIENCE
Chaffey College