Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jabrea Jones

Forsyth

Summary

Experienced Customer Service Representative with a strong background in member support, scheduling, and logistics coordination. Skilled in managing systems like Reveal and Link, collaborating with team leads via Microsoft Teams, and ensuring accurate, timely service delivery. Known for efficiency, attention to detail, and maintaining high standards of customer satisfaction. Adept at streamlining processes and supporting team operations in fast paced environments while using more than one monitor.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

American Customer Care
Southington
01.2025 - Current
  • Handle cold and warm transfers of calls, connecting members efficiently to the appropriate departments.
  • Manage incoming calls using Five9, providing excellent customer service and resolving member inquiries.
  • Collaborate with team leads and colleagues through Microsoft Teams, leveraging chat for updates and cross department communication.
  • Utilize Reveal and Link systems to schedule rides, monitor logistics, and ensure service quality.
  • Maintain accurate records and documentation to support operational efficiency and compliance.
  • Consistently maintained low handle time while providing accurate and professional customer service.
  • Transitioned from call handling to assist team leads in chat support groups, helping improve team efficiency and workflow.

Education

High School Diploma -

Mary Persons High School
Forsyth, GA
05-2023

Bachelor of Science -

Gordon State College
Barnesville, GA
03-2026

Skills

  • Customer service
  • Data entry
  • Microsoft Teams
  • Problem solving
  • Scheduling logistics
  • Team collaboration
  • Live chat support
  • Opening and closing accounts
  • Faced paced typing

Timeline

Customer Service Representative

American Customer Care
01.2025 - Current

High School Diploma -

Mary Persons High School

Bachelor of Science -

Gordon State College
Jabrea Jones