Jahshylah Davis
Alacrity Solutions
ATLANTA
4
years of professional experience
Versatile professional with experience in customer service, insurance, claims, sales, and administrative support. Strong communicator and organizer skilled in collaborating with diverse teams. Quick learner ready to embrace new challenges and contribute effectively to team success.
Work History
Auto Unit Associate
1 Year 8 Months- Supported the auto claims process by updating and maintaining claim files.
- Handled inbound/outbound calls regarding claim information and status.
- Completed data entry, documentation, and document retrieval accurately.
- Coordinated with adjusters, auditors, clients, and internal teams to resolve claim needs.
Customer Service /Inside Sales Representative
1 Year 6 Months- Handled inbound customer service and sales calls while recommending appropriate coverage.
- Provided insurance quotes and explained coverage, deductibles, rates, and discounts.
- Assisted customers with policy changes, billing, payments, and coverage questions.
- Updated policy information and documented customer interactions accurately.
Outbound Call Center Agent ( Temp )
1 Year 2 Months- Facilitated COVID-19 rental and utility assistance applications for clients, ensuring access to vital resources.
- Evaluated applications and supporting documents to confirm eligibility for assistance programs.
- Coordinated communication between tenants and landlords to retrieve missing information and address application issues.
- Assisted clients applying for COVID-19 rental and utility assistance.
Education
High School Diploma
Skills
Claims servicing
Client relations
Call handling
Case management
Document management
Billing & Payment Assistance
Account management
Claim tracking
Client onboarding
Time Management
Problem Solving
Detail orientation
Time Management
Timeline
Auto Unit Associate
Alacrity Solutions
01.2025 - CurrentRead More
Customer Service /Inside Sales Representative
Progressive Insurance
08.2023 - 02.2025Read More
Outbound Call Center Agent ( Temp )
Beacon Hill Staffing
03.2022 - 05.2023Read More
Charlotte Amalie Highschool
High School Diploma
Read More