Jake McDonald
Athens
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Always have knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Once I obtain my Bachelors degree, I will be able to apply my extensive experience working with customers, clients as well as vendors. No matter the position I may hold in the future, I feel that my extensive customer service experience will serve me well.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Batteries And Bulbs
04.2023 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally. Managed high stress situations effectively, maintaining professionalism under pressure while resolving any customer concerns or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Inside Customer Service Representative
Cellofoam
03.2021 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Delivery Driver
Marco's Pizza
05.2020 - 04.2021
- Delivered pizzas to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Customer Service Representative
Covington Family YMCA
08.2018 - 03.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Cashier
Bread And Butter Bakery
08.2016 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Associate of Science - Business Administration And Management
Georgia State University
Covington, GA05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Conflict Resolution
Timeline
Customer Service Representative
Batteries And Bulbs
04.2023 - 03.2024
Inside Customer Service Representative
Cellofoam
03.2021 - 07.2021
Delivery Driver
Marco's Pizza
05.2020 - 04.2021
Customer Service Representative
Covington Family YMCA
08.2018 - 03.2020
Cashier
Bread And Butter Bakery
08.2016 - 03.2017
Associate of Science - Business Administration And Management
Georgia State University
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