Jamila Dennis
Atlanta
Summary
Organized coordinator with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions. An adaptable and personable team player focused on providing exceptional customer service every time.
Overview
7
7
years of professional experience
Work History
Customer Care Coordinator
Aramark
10.2023 - Current
- Took ownership of customers issues to follow problems through to resolution.
- Communicated with customers to identify needs and expectations.
- Assisted call-in customers with questions and orders.
- Coordinated timely responses to online customer communication and researched complex issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Independent Contractor
Omni Interactions, Inc
08.2020 - 09.2023
- Working with varieties of clients using specialized skills to service needs of each business or individual
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
Flight Attendant
Endeavor Air, Delta
11.2019 - 07.2020
- Ensuring passengers' safety and comfort during flight time while being alert, aware, and approachable providing levels of security and exceptional customer service in one experience.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Resolved passenger conflicts and medical emergencies during flights.
Bayhost(Server)
Topgolf
05.2017 - 12.2018
- Displayed enthusiasm and knowledge about restaurant, menu, and products to better build rapport with guests
- Demonstrated genuine hospitality and creating ultimate customer service experiences.
- Proven ability to learn quickly and adapt to new situations
Education
Some College (No Degree) - Business Administration
Georgia State University
Atlanta, GAHigh School Diploma -
Tucker High School
Tucker, GA05.2015
Skills
- Time management
- Upselling
- Sales
- Teamwork
- Communication
- Leadership
- Problem Solving
- Patience and composure
- Strong Organization
- Customer Relations
Timeline
Customer Care Coordinator
Aramark
10.2023 - Current
Independent Contractor
Omni Interactions, Inc
08.2020 - 09.2023
Flight Attendant
Endeavor Air, Delta
11.2019 - 07.2020
Bayhost(Server)
Topgolf
05.2017 - 12.2018
Some College (No Degree) - Business Administration
Georgia State University
High School Diploma -
Tucker High School
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