Summary
Overview
Work History
Education
Skills
License
Affiliations
Certification
Timeline
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Harold Reeves

Atlanta

Summary

Experienced professional with a strong background in aircraft sanitation and compliance verification at Delta Airlines. Proven track record in enhancing customer satisfaction through effective communication and problem-solving. Skilled in operating ground equipment and conducting security inspections, ensuring safety and efficiency in high-pressure environments. Committed to teamwork and achieving exceptional standards in customer service and operational excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cabin Service Agent

Delta Airlines
College Park
10.2024 - Current
  • Ensured aircraft interiors met cleanliness standards before each flight.
  • Collaborated with team members to clean and sanitize aircraft cabins efficiently.
  • Operated ground equipment, including cargo vans and high-lift trucks, safely.
  • Conducted security inspections on aircraft per established safety protocols.
  • Utilized electronic devices and computers to verify compliance with cleaning standards.
  • Addressed customer inquiries regarding flight information and baggage policies promptly.
  • Maintained a dynamic work environment through effective teamwork and communication.
  • Executed thorough cleaning processes to uphold high cleanliness expectations.

Ramp Agent

Southwest Airlines
Nashville
02.2023 - 10.2024
  • Directed aircraft marshalling on the ground to optimize operational efficiency.
  • Facilitated loading and unloading of baggage, cargo, and mail onto aircraft.
  • Operated ground equipment, including cargo carts and belt loaders, for smooth operations.
  • Ensured aircraft readiness for takeoff by maintaining strict safety standards.
  • Balanced aircraft weight by strategically placing heavy items in the aft section.
  • Prepared comprehensive reports detailing shift activities and operational statistics.
  • Verified accuracy of flight manifests against luggage loaded onto planes.
  • Checked labeling of hazardous materials to comply with transport regulations.

Auto Total Loss Adjuster

Davies/Littleton Group, Auto/Property
12.2021 - 01.2023
  • Coordinated repairs and rentals for auto and property as needed.
  • Negotiated settlements with claimants and insurers, securing favorable outcomes.
  • Conducted in-depth analysis of complex data to prepare comprehensive client reports.
  • Reviewed insurance policies, ensuring accurate assessments of coverage levels.
  • Evaluated police reports, medical records, and property damage to determine liability.
  • Investigated questionable claims through interviews with agents and claimants.
  • Verified accurate title transfers for vehicles declared total losses.
  • Maintained current knowledge of industry trends related to auto total losses.

Data Entry Specialist

DGS Delta Global Services
Atlanta
02.2019 - 01.2021
  • Streamlined data entry document organization into efficient filing systems for quick access.
  • Verified and sorted input data against original documents to ensure accuracy.
  • Resolved discrepancies in data entry to maintain integrity of information.
  • Managed scheduling, data entry, and verification for large-scale data projects.
  • Generated reports detailing discrepancies between physical counts and computer records.
  • Corrected errors in data entry processes promptly to enhance overall quality.
  • Reviewed completed work for accuracy prior to submission for supervisory review.
  • Ensured all data entries were complete and accurate through thorough checks.

Customer Service Representative

Convergys, AT&T
Norcross
02.2016 - 02.2019
  • Cultivated strong customer relationships through personalized assistance and support.
  • Maintained comprehensive records of customer interactions for future reference.
  • Resolved customer complaints promptly, ensuring high levels of satisfaction.
  • Managed inquiries via phone, email, and chat to enhance service delivery.
  • Assisted customers with product selection, ordering, returns, and technical support.
  • Collaborated with departments to resolve complex issues and meet customer needs.
  • Provided precise information regarding products and services to customers.
  • Demonstrated professionalism while assisting difficult customers.

Education

High School Diploma -

Chamberlain High School
Tampa, FL

Skills

  • Aircraft sanitation and compliance verification
  • Ground equipment operation
  • Security inspections and safety protocols
  • Electronic documentation and quality assurance
  • Team collaboration and strong teamwork
  • Customer inquiries handling and consulting
  • Attention to detail and critical thinking
  • Flight information assistance and problem solving
  • Customer satisfaction measurement and engagement
  • Cultural awareness and merchandise upselling

License

Licensed Claims Adjuster, 03/01/22

Affiliations

  • Helping others
  • Reading
  • Learning
  • Multitasking

Certification

  • Adjusters license in 8 States
  • Customer Care Certificate
  • Life Coach

Timeline

Cabin Service Agent

Delta Airlines
10.2024 - Current

Ramp Agent

Southwest Airlines
02.2023 - 10.2024

Auto Total Loss Adjuster

Davies/Littleton Group, Auto/Property
12.2021 - 01.2023

Data Entry Specialist

DGS Delta Global Services
02.2019 - 01.2021

Customer Service Representative

Convergys, AT&T
02.2016 - 02.2019

High School Diploma -

Chamberlain High School

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