Jamila Vega
Peachtree City,GA
Summary
Highly motivated team member with desire to take on new challenges. Eager to bring my expertise to a forward-thinking team dedicated to achieving exceptional results. I excel in driving strategic initiatives that deliver measurable outcomes. Strong work ethic, adaptability, and exceptional interpersonal skills. Recognized for my ability to drive results through strategic problem-solving and innovative thinking. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Lineage Logistics
01.2022 - Current
- Strategically coordinate solutions with operations for managing customer accounts.
- Communicate concerns and route reports to appropriate team members.
- Create rates for onboarding customers and issue claims/credits.
- Collaborate with Inventory to research inventory discrepancies and misplacements.
- Report work strategies for the week ahead.
- Assumes responsibility as a substitute for the office manager in her absence.
- Develop and implement new programs /processes that ensure efficiency operationally: CIR, LEAN, CSAT.
- Managed approximately 50 incoming emails per day from customers.
Data Entry Clerk
United Radio Automotive Electronics
01.2021 - 12.2021
- Register customer complaints and information about Cadillac radios using the company's system and database to prepare them for repairs.
- (Completed around 60 to 120 units daily)
- Support teammates on any complications or difficulties that they present during their task.
- Update software of Cadillac radios.
Cashier/Customer Service
Sprouts Farmers Market
01.2019 - 12.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled cash with high accuracy and took care to check bills for fraud.
- Developed and managed relationships with customers to increase customer loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
BBA - Accounting
University of West Georgia
Carrollton, GA05-2028
High School Diploma -
Whitewater High School
Fayetteville, GA05.2020
Skills
- Customer Service
- Data Entry
- MS Office Suite
- Problem Solving & Critical Thinking
- Bilingual (Spanish / English)
- Lineage Link
- Sales force SME
- Accellos WMS system
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Representative
Lineage Logistics
01.2022 - Current
Data Entry Clerk
United Radio Automotive Electronics
01.2021 - 12.2021
Cashier/Customer Service
Sprouts Farmers Market
01.2019 - 12.2020
BBA - Accounting
University of West Georgia
High School Diploma -
Whitewater High School
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