Janae' Shine
Dollar Tree Stores
Atlanta
3
years of professional experience
Organized administrative professional with experience managing front-desk flow, patient records, classroom materials, and store operations. Skilled in scheduling, call handling, data entry, and confidentiality. Consistently supports smooth daily operations through clear communication, accurate recordkeeping, and prompt follow-through.
Work History
Customer Service Representative
3 Months- Assisted customers with product locations, pricing questions, and checkout support.
- Processed cash, card, and mobile payments accurately at register.
- Resolved customer concerns with prompt, courteous service and follow-through.
- Maintained stocked shelves and organized merchandise for easy shopping.
- Applied store policies while handling returns, exchanges, and order issues.
- Communicated with team members to coordinate daily tasks and improve service flow.
- Supported store recovery by cleaning aisles, facing products, and removing clutter.
- Learned point-of-sale procedures and adapted quickly to changing store priorities.
Teacher's Assistant
8 Months- Assisted classroom teacher with daily instruction, lesson setup, and student supervision.
- Supported small-group activities and reinforced reading, math, and writing concepts.
- Monitored student behavior and maintained orderly classroom environment.
- Prepared instructional materials, worksheets, and classroom resources.
- Helped implement individualized support plans for students with varying learning needs.
- Guided students through assignments and clarified directions during classwork.
- Recorded attendance, tracked student progress, and communicated observations to teacher.
- Maintained safe, clean classroom spaces and followed school procedures.
Medical Receptionist
2 Years 1 Month- Managed patient check-in and check-out, maintaining smooth front-desk flow
- Scheduled appointments, coordinated calendar changes, and confirmed visit details
- Verified insurance information and collected copays with accuracy
- Answered multi-line phones, routed calls, and relayed messages promptly
- Updated electronic health records and protected patient confidentiality
- Prepared charts, forms, and intake documents for daily visits
- Resolved patient inquiries with professionalism and clear communication
Education
Graduate Certificate - Medical Receptionist
Graduate Certificate - Early Childhood Care And Education
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Computer proficiency
Payment processing
Professional telephone demeanor
Product knowledge
Call management
Follow-up skills
Administrative support
Microsoft PowerPoint
Timeline
Customer Service Representative
Dollar Tree Stores
08.2026 - CurrentRead More
Teacher's Assistant
Clayton County Schools
08.2025 - 04.2026Read More
Medical Receptionist
Industry Health
06.2023 - 07.2025Read More
Southern Crescent Technical College
Graduate Certificate from Early Childhood Care And Education
Read More
Southern Crescent Technical College
Graduate Certificate from Medical Receptionist
Read More