JANEE KEATTS
Grovetown
Summary
Dynamic and mission-driven professional with extensive expertise in disaster case management, human services, program coordination, and administrative operations. Proven track record in supporting diverse populations and adeptly navigating complex recovery systems while fostering collaborative relationships with agencies, funders, and community partners. Renowned for meticulous documentation practices, strategic problem-solving skills, compassionate engagement, and the ability to stabilize workflows in fast-paced, high-demand environments. Equipped with a robust background in disaster response and case management, consistently ensuring timely access to essential resources for clients and demonstrating exceptional coordination with diverse teams to resolve intricate issues under pressure.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Disaster Case Manager
United Methodist Committee on Relief (UMCOR) & American Red Cross
01.2024 - Current
- Provide long-term disaster case management services for survivors affected by federally declared disasters, with a focus on safety, stabilization, and sustainable recovery planning.
- Conduct holistic needs assessments, develop individualized recovery plans, and coordinate essential services—including housing, financial resources, documentation replacement, and emotional support referrals.
- Maintain detailed case records, ensure compliance with ARC, UMCOR, and LTRG standards, and deliver trauma-informed support throughout the recovery process.
- Position funded through American Red Cross and UMCOR for a two-year period, with anticipated extension through additional third-year UMCOR grant funding.
Case Manager
NeuroRestorative Rehabilitation Services
08.2023 - Current
- Manage comprehensive healthcare and rehabilitation plans, including securing and monitoring authorizations for program participants.
- Coordinate appointments, services, and interdisciplinary communication to support continuity of care.
- Develop tools and workflows that improved tracking, compliance monitoring, and documentation accuracy.
- Produce high-quality written summaries, reports, and program materials used across internal departments.
Case Coordinator
NeuroRestorative Rehabilitation Services
11.2022 - 08.2023
- Directed day-to-day care coordination and ensured client records were up-to-date and compliant with organizational standards.
- Created visual and written materials to support marketing and program initiatives.
- Strengthened communication between teams to enhance service delivery and problem resolution.
Recovery Program Assistant Manager
Tacoma Rescue Mission
02.2022 - 11.2022
- Delivered case management and recovery support for women participating in a structured, faith-based rehabilitation program.
- Connected residents with stable housing, employment pathways, and community-based services.
- Performed compliance monitoring, maintained documentation, and supported crisis intervention and coaching needs.
Program Assistant
Phenomenal She
09.2021 - 02.2022
- Supported youth leadership development by coordinating program activities and mentorship engagement.
- Created tracking systems that improved program organization and reporting.
- Led outreach and recruitment efforts for mentees and mentors.
Dual Rate Floor Supervisor, Administration
Emerald Queen Casino
06.2010 - 08.2020
- Delivered high-level customer service, conflict resolution, and guest satisfaction support.
- Assisted in administrative operations including training, shift oversight, and documentation.
Education
Associate of Applied Science - Human Services
Clover Park Technical College
Skills
- Disaster recovery planning
- Advocacy and resource management
- Cross-agency collaboration
- Office administration coordination
- Regulatory documentation
- Clear communication
- Program development assistance
- Technology Proficiency (Microsoft 365, Excel, Canvas)
Certification
- Notary Public – State of Georgia
- Psychological First Aid (PFA)
- CPR: Cardiopulmonary Resuscitation
- Nonviolent Crisis Intervention, 2nd Edition
- QBISP: Certified Brain Injury Trainer and Mentor
Timeline
Disaster Case Manager
United Methodist Committee on Relief (UMCOR) & American Red Cross
01.2024 - Current
Case Manager
NeuroRestorative Rehabilitation Services
08.2023 - Current
Case Coordinator
NeuroRestorative Rehabilitation Services
11.2022 - 08.2023
Recovery Program Assistant Manager
Tacoma Rescue Mission
02.2022 - 11.2022
Program Assistant
Phenomenal She
09.2021 - 02.2022
Dual Rate Floor Supervisor, Administration
Emerald Queen Casino
06.2010 - 08.2020
Associate of Applied Science - Human Services
Clover Park Technical College