Overview
Work History
Education
Skills
Timeline
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Janfronia Sanders

Rex,GA

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Quaflon/ Delta Dental
Remote (WFH)
09.2025 - 12.2025
  • Inbound calls from member's and dentist offices
  • Check member eligibility and benefits
  • Check on claims and claim adjustments
  • Check members account to see if the procedure code is covered on their plan
  • Assigned members to a dentist office
  • HIPPA Verify every call

Customer Service Representative

Transworld Systems Inc.
Remote (WFH)
04.2025 - 08.2025
  • Customer service rep. for clothing stores in Atlanta, GA
  • Taking InBound Calls from customers and store associates
  • Looking up clothes for customer
  • Taking Payment's
  • Claim adjustments
  • Making account for new customers
  • Checking to see if clothes are in stock

Customer Service Representative

InfoCision
Remote (WFH)
08.2022 - 02.2023
  • Outbound Calls
  • Script Reading
  • Making Calls about the Election
  • Taking donations

Team Member/Supervisor

Krispy Kreme
Decatur, GA
10.2018 - 08.2022
  • Supervised daily operations to ensure quality and consistency in product delivery.
  • Trained and mentored new staff on operational procedures and safety protocols.
  • Cashier
  • Made Donuts
  • Customer Service

CNA (Caregiver)

Williams F. Green
Bay Minette, AL
01.2017 - 10.2018
  • Caregiver for Veterans Home
  • Assisting Resident's, bathing, feeding, getting dressed
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and organization of patient rooms and medical equipment.
  • Trained new staff on procedures, safety protocols, and patient care standards.

Education

Associate of Science - Medical Assistant Administrative

Ultimate Medical Academy
Clearwater, FL
06-2026

High School Diploma -

Baldwin County High School
Bay Minette, AL
05-2015

Skills

  • Customer service
  • Call center experience
  • Microsoft Excel
  • Payment processing
  • Microsoft outlook
  • Follow-up skills
  • Documentation
  • Data collection
  • Dispute resolution
  • Sales expertise
  • Account updating
  • Retail store support
  • Credit adjustments

Timeline

Customer Service Representative

Quaflon/ Delta Dental
09.2025 - 12.2025

Customer Service Representative

Transworld Systems Inc.
04.2025 - 08.2025

Customer Service Representative

InfoCision
08.2022 - 02.2023

Team Member/Supervisor

Krispy Kreme
10.2018 - 08.2022

CNA (Caregiver)

Williams F. Green
01.2017 - 10.2018

Associate of Science - Medical Assistant Administrative

Ultimate Medical Academy

High School Diploma -

Baldwin County High School
Janfronia Sanders